Fulfilment Administrator

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Role

Based onsite from our Naas office in Ireland the Fulfilment Administrator will be a proactive and customer-focused individual. This role involves managing store orders, coordinating courier bookings with the client services team, handling Proof of Delivery (POD) documentation, and providing administrative support using Excel and Word. You’ll be a key link between our customers and operations, ensuring smooth and efficient service delivery.

Key Responsibilities

• Respond to customer inquiries and process store orders via phone, email, and chat.
• Accurately enter and track orders using internal systems.
• Liaise with the client services team to book couriers and monitor delivery schedules.
• Manage POD documentation, ensuring completeness and resolving any issues.
• Maintain detailed records of customer interactions and order history.
• Generate and update reports using Excel (e.g., delivery logs, order summaries).
• Prepare customer communications, templates, and internal documents using Word.
• Collaborate with logistics, warehouse, and sales teams to ensure timely fulfilment.
• Resolve customer issues with professionalism and empathy.

Knowledge, Skills + Experience

• Prior experience in customer service, logistics, or administrative support preferred.
• Further education in business, administration, or logistics is a plus.
• Strong communication skills, both written and verbal.
• Strong proficiency in Microsoft Excel and Word.
• Excellent attention to detail and organizational skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team-oriented with a proactive and solution-focused mindset.