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Futureforce Graduate, Technical Support, Italian Market

SalesforceDublinGraduate
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Customer Success Group

Job Details

Job Title:
Graduate - Associate Support Engineer

Location:
R

ole will be based out of Dublin once it’s safe again

Language Required:
Fluency in Italian in addition to English

About

Salesforce.com

:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running.

The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Description:
Salesforce is hiring a fast-growing Technical Support Team in Dublin. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.

The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal) and will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment.

Responsibilities:
Ability to describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.

Manage our customers' expectations and end-to-end experience in a way that ensures customer satisfaction throughout the entire process.

Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities

Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing guidance on recommended best practices

Creating Knowledge Base Articles to help our customers and internal support community effectively resolve issues.

Required Skills/Experience:
Bachelor's degree and a 2020 or 2021 graduate

Strong technical interest (if you haven’t done an engineering degree, this could potentially show through having done a technical bootcamp or you have done technical side-projects)

Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl.

Ability to communicate technical concepts clearly and effectively.

Written and verbal communication skills

Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.

Understanding of database concepts, data management, and SQL

Action-oriented with strong organisational, analytical, and problem-solving skills

Ability to prioritise and escalate customer issues as required.

You are fluent in French/German/Spanish/Italian/Dutch and English

What's in it for you?

Clear and structured career path

World - Class Training & Development in the areas of professional growth and product knowledge

Constant learning and knowledge sharing with some of the best complex selling professionals in the industry

Opportunity to make a massive impact on your customers' business by providing best CRM solutions in the world

Chance to work in a dynamic, fun and challenging environment where you we will make sure you reach your full potential

Gym subsidy, Travel Scheme, Education Subsidy, Pension, 7 Volunteering Days a year and free snacks and drinks!

Map your Future:
We provide extensive training and mentoring including Bootcamp in our HQ in San Francisco

With our strong coaching culture we aim to develop world-class sales leaders. This is a great opportunity to develop your international experience in an organisation that has transformed the Enterprise Software Market with Cloud Computing

After a period of continuous target achievement and learning & development you will be offered the opportunity to apply for a number of positions in EMEA as part of your career progression plan

Salesforce Foundation:
Over the last 20 years Salesforce Foundation has become a vital part of our culture. The vision of the Salesforce Foundations is to use our people, technology and relationships to improve our communities. Using a unique 1/1/1 Model - 1% Time, 1% Product and 1% Equity we contribute the core strengths of Salesforce to our communities.

Salesforce in Dublin:
Our Dublin office is the European Hub for the Corporate Sales Organisation. The office is a heaven of diversity and offers a great opportunity to work with people from all nationalities and backgrounds.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this

Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com

and

Salesforce.org

are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce.com

and

Salesforce.org

do not accept unsolicited headhunter and agency resumes.

Salesforce.com

and

Salesforce.org

will not pay any third-party agency or company that does not have a signed agreement with

Salesfore.com

or Salesforce.org.

Salesforce welcomes all.

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