Gallery Assistant

The Gallery wishes to recruit a Gallery Assistant on a permanent full-time basis. The overall purpose of the post is to work flexibly and efficiently across the Commercial Department of the Gallery.

Reporting to the Gallery Assistant Team Leader, the Gallery Assistant will:

• Attend to and operate the Exhibition Desk, ticketing system (Ticketsolve) and other online booking systems during paid exhibitions
• Provide administrative support, including commercial scheduling and reporting, to the Gallery Assistant Team Leader and Commercial Manager
• Assist with the operation of the Gallery Shop when required
• Provide excellent customer service in person, on the phone and online to all visitors, customers and potential customers
• Collaborate with our Visitor Experience team to deliver outstanding front-of-house visitor experience in the Gallery
• Ensure the front of house area is clean, accessible, and well-presented, with accurate signage, maintained displays, and proper management of lost property.
• Comply with the Gallery’s health and safety guidelines
• Collaborate with other Commercial Department within the Gallery to leverage opportunities for co-promotion at the Exhibition Desk
• Complete other duties as and when required within the broader Commercial team, supporting each other as necessary

The successful candidate will have:

• Previous experience in a front-of-house role in a busy environment
• A professional, polite and courteous manner when dealing with employees and visitors
• Excellent communication skills
• An ability to work on own initiative and as part of a team with minimal supervision
• Proven organisational and numerical skills
• An ability to prioritise tasks while working in a pressurised environment
• Willingness to stay fully informed and up-to-date with the Gallery’s exhibition programme and calendar of events at all times
• A positive, proactive, adaptable approach to working together with an enthusiasm and interest for working in an arts and heritage cultural institution
• Proficiency in box office systems and working with Ticketsolve (or similar) is desirable
• Experience working in a gallery or museum, and/or a demonstrated interest in art, is desirable

Conditions of employment

This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the Gallery. All employees are required to be compliant with NGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.

Citizenship Requirements

Eligible candidates must be:

1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or

2. A citizen of the United Kingdom (UK); or

3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

4. A non-EEA citizen who has a Stamp 4 permission or a Stamp 5 permission.

Please note: A 50 TEU permission, which serves as a replacement for Stamp 4EUFAM after Brexit, is considered equivalent to Stamp 4.

To qualify candidates must be eligible by the date of any job offer.

Job Details and Application Information

Grade and Salary

Salary is in accordance with point 1 of the Clerical Officer salary scale (PPC), currently €590.21 gross per week as per 1 March 2025 pay adjustments.

Candidates should note the National Gallery of Ireland complies with Department of Public Expenditure and Reform regulations and guidelines on Public Service pay and conditions of employment.

Annual Leave:

The successful candidate will be entitled to 22 days of annual leave pro rata.

Superannuation:

The successful candidate will be placed on the public sector pension scheme.

Benefits:

The Gallery provides staff the opportunity to participate in the tax saver and cycle to work schemes.

Duration: Permanent

Working hours: Full time, 5 days over 7 days per week – 35 hours per week (net of breaks). Please note that the successful candidate will be required to work late evenings and weekends.

Any personal data that you provide when applying for this position shall be processed in accordance with our Privacy Notice.

How to apply

To apply for this position, please provide the following documents (in PDF Format):

• A cover letter, which should be no more than two pages
• A CV, which should be no more than two pages

Panel

Candidates should note that at the end of the candidate assessment process a panel of successful candidates may be formed based on order of merit, from which future positions may be filled.

At the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.

The National Gallery of Ireland is an equal opportunities employer