Garda Victim Liaison Executive

Job SpecificationGarda Victim Liaison Executive

The Garda Victim Liaison Executive plays a pivotal role within the Garda Victim Liaison Office, providing support to victims of both volume crime and more serious crime.

Principal Duties and Responsibilities

• Provide services and information to individuals seeking support following a traumatic event.
• Deliver trauma-informed services.
• Communicate and engage with a diverse range of people in a sensitive, confidential, empathetic, and professional manner.
• Convey information clearly and confidently, both verbally and in writing.
• Maintain accurate and relevant records across all methods of contact, including inputting data into associated systems.
• Conduct critical analysis of proposals, reports, and data to support evidence-based decision-making and policy development.
• Manage and deliver presentations at internal and external conferences and seminars.
• Compile and coordinate training programmes and assist in developing the skills of other staff.
• Prepare high-quality submissions, briefings, and recommendations for senior leadership, often within tight deadlines.
• Ensure consistently high standards across all assigned tasks, with a strong focus on quality assurance, compliance, and accountability.
• Collaborate on cross-functional projects, contributing to agreed outcomes within defined timelines and available resources.
• Apply legislation, regulations, and procedural frameworks in a practical and context-sensitive manner to support governance and service integrity.
• Assist in preparing responses for external stakeholders and statutory reports, ensuring clarity, accuracy, and compliance with organisational standards.
• Support the monitoring and delivery of programmes of work and projects, ensuring alignment with agreed objectives, timelines, and performance indicators.
• Represent An Garda Síochána at meetings, workshops, and stakeholder engagements, providing constructive feedback and contributing directly to policy development.
• Proactively remain informed about organisational developments, including campaigns, policy changes, and organisational structures.
• Undertake additional duties assigned by the line manager, demonstrating flexibility, initiative, and commitment to the priorities of An Garda Síochána.

This role description is not intended to be exhaustive and may be reviewed from time to time to reflect organisational requirements.

Person SpecificationEssential Professional Qualifications, Experience, Requirements and Skills

By the closing date, candidates must satisfy one of the following:

Route A

Hold a qualification at National Framework of Qualifications (NFQ) Level 6 or higher in a relevant discipline.

ORRoute B

Demonstrate at least two years' experience working in a similar role.

Candidates must also have experience in:

• Case management and delivering confidential listening, advocacy and/or advisory services.
• Delivering project-oriented work with excellent organisational, prioritisation, and time management skills.
• Applying regulations when drafting organisational policies.
• Demonstrating adaptability, flexibility, and the ability to work effectively as part of a team.
• Public speaking and delivering presentations to a range of internal and external stakeholders, both verbally and in writing.

Desirable Criteria

It would be desirable for candidates to have:

• Working knowledge of the Criminal Justice (Victims of Crime) Act 2017.
• Demonstrated proficiency in computing applications, including:
• Experience developing and designing organisational public-facing resources, information materials, and signposting initiatives.

Key Skills and CompetenciesPeople Management

Candidates should demonstrate the ability to:

• Consult with and encourage full team engagement.
• Promote open and constructive discussions on work-related matters.
• Maximise individual and team performance.
• Address performance issues appropriately.
• Support and encourage the development of colleagues.
• Promote new and more effective ways of working.
• Resolve team tensions constructively.
• Listen to feedback and implement improvements.
• Share information, knowledge, and expertise to help achieve team objectives.

Analysis and Decision Making

Candidates should demonstrate the ability to:

• Analyse information from a wide variety of sources.
• Investigate relevant issues thoroughly.
• Understand the broader organisational context, including procedures and divisional objectives.
• Identify significant issues and emerging trends.
• Correctly interpret numerical information and perform accurate calculations.
• Draw balanced, evidence-based conclusions and recommendations.

Delivery of Results

Candidates should demonstrate the ability to:

• Take ownership of assigned tasks.
• Deliver work through to successful completion.
• Work logically and pragmatically.
• Set objectives and prioritise effectively.
• Challenge existing processes constructively to improve customer service.
• Estimate project timelines accurately and plan for potential obstacles.
• Minimise errors through review and continuous improvement.
• Maximise team contribution to achieve results.
• Ensure effective service delivery procedures, protocols, and review processes are implemented.

Interpersonal and Communication Skills

Candidates should demonstrate the ability to:

• Adapt communication style to suit different audiences and situations.
• Listen actively to others.
• Build cooperation across teams and organisations.
• Negotiate effectively when required.
• Deliver customer service in an effective, efficient, and respectful manner.
• Remain assertive and professional when dealing with challenging situations.
• Communicate clearly and effectively, both verbally and in writing.

Specialist Knowledge, Expertise and Self-Development

Candidates should demonstrate the ability to:

• Display a high level of expertise within their specialist area and provide guidance to colleagues.
• Understand clearly the role, objectives, and performance targets of the unit and organisation.
• Communicate organisational objectives effectively to the team.
• Lead by example by supporting continuous professional development for themselves and others.

Drive and Commitment to Public Service Values

Candidates should demonstrate the ability to:

• Show commitment to the role and consistently perform to a high standard.
• Demonstrate flexibility and openness to organisational change.
• Remain resilient and persevere in achieving objectives despite obstacles or setbacks.
• Ensure customer service remains central to individual and team performance.
• Demonstrate honesty and trustworthiness.
• Act with integrity and encourage ethical behaviour in others.

Eligibility to Apply and Certain Restrictions on EligibilityHealth

An Garda Síochána is committed to supporting, protecting, and promoting the health, wellbeing, welfare, and safety of all Garda personnel.

The Garda Health and Wellbeing Strategy and Implementation Plan, launched in May 2021, reflects this commitment.

The Psychological Support Programme provides both mandatory and voluntary supports, offering psychological wellbeing services designed to prevent and reduce the effects of indirect trauma and work-related stress.

The programme includes preventative supports with pathways to therapeutic intervention where required.

Participation in this psychological support programme is mandatory for personnel assigned to designated units regularly exposed to traumatic material, including the Garda National Protective Services Bureau (GNPSB), in accordance with the Psychology Support Services Policy.

These services complement existing supports available through:

• Employee Assistance Service.
• Peer Support Network.

Citizenship Requirements

Eligible candidates must be:

• A citizen of a country within the European Economic Area (EEA), which includes all European Union Member States, Iceland, Liechtenstein, and Norway; or
• A citizen of the United Kingdom; or
• A citizen of Switzerland under the EU–Switzerland agreement on the free movement of persons; or
• A non-EEA citizen holding:

A 50 TEU visa, which replaced Stamp 4EUFAM following Brexit, is accepted as equivalent to Stamp 4.

Candidates must satisfy citizenship requirements by the date of any job offer and are responsible for maintaining their eligibility.

General

The appointment is to a permanent position within An Garda Síochána and is subject to:

• The Policing, Security and Community Safety Act 2024.
• The Public Service Management (Recruitment and Appointments) Act 2004.
• Any other legislation applicable to An Garda Síochána.

Appointments of existing Garda staff employed before the commencement of the Policing, Security and Community Safety Act may be made to Civil Service grades with Civil Service terms and conditions, where applicable.

Salary Scale

The Executive Officer salary scale applies to this position.

Executive Officer Standard Scale (PPC)

Effective from 1 June 2026

• €38,803
• €40,764
• €41,871
• €44,030
• €45,965
• €47,838
• €49,703
• €51,534
• €53,419
• €55,296
• €57,289
• €58,624
• €60,527 (LSI 1)
• €63,227 (LSI 2)
• Long Service Increment (LSI 1) may be payable following 3 years of satisfactory service at the maximum point of the scale.
• Long Service Increment (LSI 2) may be payable following 6 years of satisfactory service at the maximum point of the scale.

CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE