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General Manager

The HSENationwide€77,076 - €95,875 per yearFull-time

Details of Service

The National Integrated Staff Records & Pay Programme (NiSRP) encompasses a number of interdependent and interlinked projects:

  • The implementation of a single Human Resource – Staff Records technical platform for national coverage of all people related data for the HSE – [SAP HR]
  • The implementation of one Payroll technical platform for all HSE employees – [SAP Payroll]
  • The rationalisation of multiple payroll and staff records processing centres to an optimum number of sites
  • Automation of appropriate staff records & reimbursement processes through the introduction of Employee Self Service and Manager Self Service [ESS & MSS]

Collaborating with other Workstream Leads in the Programme, successful candidates will focus on the solution delivery and change associated with the implementation of the SAP HR & Payroll systems and Employee/Manager Self Service.

The central NiSRP Team is responsible for the successful delivery of the programme to agreed timescales, within budget.

Reporting Relationship

·        The post holder will report to the Programme Director (NiSRP) Programme.

·        Will have a number of staff reporting directly to them from within the NiSRP Central Project Team.

Key Working Relationships

The General Manager, (NiSRP) will have key working relationships with their project colleagues on the Programme; Operational Managers in the relevant business units; Senior Managers, Employee Relations Managers and Project Managers at front-line services level.

The key stakeholders for this programme are:

  • Department of Health and Department of Public Expenditure and Reform;
  • HSE Senior management;
  • HSE National Divisional Managers e.g., Acute Hospitals, Community Health Organisations, Corporate and Ambulance Service;
  • Hospital Group management;
  • Community Healthcare Oragnisation (CHO) management;
  • Finance Shared Services (FSS) and SAP Centre of Excellence [SAP CoE];
  • HR Shared Services, Staff Records, Payroll and SAP CoE staff nationwide;
  • Programme and project staff;
  • HSE staff.


Purpose of the Post

To support the Programme Director in all matters related to the NiSRP Programme. In particular, play a key role in ensuring the various projects deliverables meet programme objectives on time and on budget.

Deliver the project for their workstream, focussing on project management principles, the post holder will be responsible for ensuring the key deliverables of their workload are monitored and met with clear reporting responsibility through Governance structures.

The post holder will be required to gain an understanding of the key deliverables in the Project and depending on their role manage their team to deliver against plan.

The post holder will work closely with the other Workstream leads and stakeholders to provide comprehensive oversight of their area for responsibility across the Programme delivery

Principal Duties and Responsibilities

General Manager:

  • Work with the Programme Director and all key stakeholders to meet Programme deliverables;
  • Lead, manage and deliver the project for their workstream in line with the Programme plan.
  • Contribute to work within the Central Programme Team to develop and manage plans and budgets;
  • Identify and manage stakeholders and ensure plans are in place to provide engagement, understanding and support
  • Contribute to the development a communications strategy and schedule to support the design, development, delivery and management of Project deliverables;
  • Monitor the potential impact of the NiSRP Programme implementation on staff and Business Processes, working in conjunction with the relevant stakeholders to identify current processes and develop revised ‘to be’ processes as required.
  • Identify and track benefits to be realised through the introduction of the programme
  • Anticipate resolutions and support principles of Benefits realisation;
  • Ensure approval and acceptance of all project deliverables to agreed quality standards;
  • Coach Managers, supervisors and other programme staff;
  • Co-ordinate efforts with other specialist project managers on the programme
  • Support and input into ‘strategic (Programme wide) planning, including inputs to planning workshops, plan development and options assessment
  • Where required, support the integration of NiSRP Programme plans and delivery with other strategic initiatives (e.g., Finance Reform), acting as a liaison point / representative to support alignment, synergies and cross programme benefit realisation

Project reporting:

  • Report on project progress to the relevant local or national governance groups on the progress and status of the assigned projects, to include the Programme Director, the Programme Manager, NiSRP Governance Groups and the Programme Management Office.

Programme risk, issue and dependency management:

  • Adequately identifies, manages and reports on risk within area of responsibility
  • Map and plan for the management of dependencies and liaise with other Project Leads to ensure that dependencies are effectively managed;


  • Ensure that the appropriate level of project governance is in place, maintained and adhered to for their project work stream.
  • Have a clear understanding of the objectives of the NiSRP Programme and commitment to working within the approved business case.

Budget and resourcing:

  • Manage the budget for their project work stream, including risk allowance in line with capital and revenue requirements and standing financial instructions;
  • Ensure all other resources necessary to the success of the project are identified and appropriately addressed;
  • Liaise with HR and Procurement as necessary to ensure resources are maintained in line with all relevant policies and regulations
  • Define role specifications and undertake interviews / selection as required
  • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate

Leadership and development:

  • Coordinate and lead the project team;
  • Manage staff in line with HSE policies, procedures and guidelines
  • Encourage team development as appropriate to the project and their roles.

Communications / stakeholder management:

  • Ensure that highly effective communication mechanisms and processes are in place to manage, motivate and influence multiple project stakeholders.
  • Develop and manage stakeholder and engagement plans.
  • Act as spokesperson and advocate for the Programme and for the Organisation as required
  • Demonstrate pro-active commitment to all communications with internal and external stakeholders


Strategic vision and healthcare insights:

  • Provide knowledge, experience and insight of Irish and international health care and policy systems to look strategically at challenges and issues that may arise.


  • Have a working knowledge of the Health Information and Quality Authority [HIQA] Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etcand comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience

Candidates must have at the latest date of application: -

·        A proven track record of leading, managing and delivering complex change or quality improvement projects within a complex organisation, as relevant to the role

·        Extensive experience of project management, delivering projects to successful outcome within a specific timescale and budget while using structured project management methodologies

·        Experience of leading and managing a Project Team

·        Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders in a complex environment, as relevant to the role.

·        Experience of operating within a complex planning and programme management role and / or function within a large scale multi stakeholders environment utilising and / or overseeing some or all of the relevant disciplines including:

•                  Project Management;

•                  Project Delivery;

•                  Risk and Issue Management;

•                  Budget Management;

•                  Staff Management

•                  Resource Demand & Supply Planning;

•                  Change Management;

•                  Stakeholder Management

·        The requisite knowledge, ability and experience [including a high standard of suitability and management ability] for the proper discharge of the duties of the office


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character.

Other requirements specific to the post

  • Access to appropriate transport to fulfil the requirements of the role


Skills, competencies and/or knowledge

Professional Knowledge & Experience:

·        Have a clear understanding of the goals and objectives of the NiSRP Programme

·        Have an in-depth and up to date experience and knowledge of project management principles, methodologies and tools

·        Knowledge of the issues, developments and current thinking on best practice in relation to project management.

·        An understanding of the challenges of leading a complex change project with significant technology, process, clinical change, interdependencies and HR challenges

·        Have an in-depth and up to date experience and knowledge of change management principles, methodologies and tools

·        Problem solving and root cause identification skills;

·        Experience with large-scale organisation change efforts.

·        Experience with large scale systems implementation projects

·        Experience of writing reports and project updates

·        An understanding of Irish health services and HSE reform

Leadership & Delivery of Change

·        A track record as an effective leader who has led, organised and motivated staff in times of rapid change in a challenging environment

·        Remain fully informed in a dynamic and challenging environment, while at the same time having a clear view of what changes are required in order to achieve immediate and long-term Programme objectives;

·        Continually strives to improve change delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence even under increasingly complex and demanding conditions.

Working With & Through Others - Influencing to Achieve

·        A track record of building and maintaining key internal and external relationships in furtherance of organisational goals

·        Demonstrates the ability to work independently as well as work with a wider multidisciplinary / multi-agency team in a complex and changing environment;

·        Is persuasive and effectively sells the vision; commands attention and inspires confidence;

·        Sets high standards for the team and puts their work and the work of the organisation into meaningful context;

·        Is committed to working co-operatively with and influencing senior management colleagues to drive forward the health service improvement agenda;

Critical Analysis, Problem Solving & Decision Making

·        Places strong emphasis on achieving high standards of excellence

·        Commits a high degree of energy to well directed activities and looks for and seizes opportunities that are beneficial to achieving organisation goals;

·        Perseveres and sees tasks through;

·        Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion.

·        Has the ability to rapidly assimilate and analyse complex information; considers the impact of decisions before taking action; anticipates problems;

·        Recognises when to involve other parties at the appropriate time and level;

·        Makes timely decisions and stands by those decisions as required.

·        The ability to think strategically, with strong analytical and judgement skills

·        The ability to look critically at issues to see how things can be done better.

·        Adequately identifies, manages and reports on risk within area of responsibility.

Communication & Interpersonal Skills

·        Excellent communication and interpersonal skills with an ability to engage effectively with a wide range of stakeholders

·        The ability to present information clearly, concisely and confidently when speaking and in writing tailoring to meet the needs of the audience

·        The ability to build and maintain relationships with colleagues and other stakeholders to assist in performing the role

·        Excellent influencing and negotiation skills.

·        Strong written communication skills

Personal Commitment and Motivation

·        Is personally committed and motivated for the complex role.

·        Demonstrates a strong willingness and ability to operate in the flexible manner that is essential for the effective delivery of the role

·        Strong capability to manage competing demands without a diminution in performance

·        A core belief in and passion for the sustainable delivery of high-quality customer / user centred focused services

·        A commitment to continuing professional development

The Salary scale for the post is: 01/10/22

 €77,076, €79,024, €82,107, €85,213, €88,294, €91,383, €95,875 per year

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