General Manager

Remuneration

The Salary scale for the post is: General Manager

€85,747, €87,912, €91,342, €94,798, €98,226, €101,663, €106,660 (01.08.2025)

New appointees to any grade start at the minimum point of the scale.  Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011).  Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Location of Post

Technology & Transformation is open to engagement in respect of flexibility around location subject to reaching agreement on a minimum level of availability to attend meetings in other nationwide locations as appropriate to carry out the functions of the post.

Technology & Transformation currently have a number of offices throughout Ireland and it is expected that the successful candidate will work from one of these locations.

·        Dr. Steevens’ Hospital, Dublin

Ospidéal Dr Steevens’, Baile Átha Cliath

·        Bective Street, Kells, Meath

Sráid Bheigthí, Ceanannas, Co na Mí

·        Feehily’s Business Centre, Duck Street, Sligo

Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach

·        Aras Slainte Chluainin, Manorhamilton, Leitrim

Aras Slainte Chluainín, Manorhamilton, Leitrim

·        Áras Sláinte, Wilton Road, Cork

Áras Sláinte, Bóthar Wilton, Corcaigh

·        Dublin Road, Lacken, Kilkenny

Bóthar Bhaile Átha Cliath, Cill Chainnigh

·        Merlin Park Hospital, Galway

Ospidéal Pháirc Mheirlinne, Gaillimh

·        98 Henry Street, Limerick

98 Sráid Anraí, Luimneach

·        Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly

Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí

·        Southgate Shopping Centre, Colpe Cross, Drogheda, Meath

Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí

·        University Hospital Kerry, Tralee, Kerry

Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí

·        Hale Street, Ardee, Louth

Shráid Héil, Bhaile Átha Fhirdhia, Có Lú

A panel may be created for General Manager Cyber Security Operations, from which permanent and specified purpose vacancies of full or part time duration may be filled.

Principal Duties and Responsibilities

Principal Duties & Responsibilities include

Strategic Responsibilities:

·        Develop and execute the strategic roadmap for Cyber Security Operations, CSIRT, TVM, functions aligned with organizational goals and the new operating model.

·        Work in closed alignment with the new BISO team to support central and RHO cyber delivery initiatives and to ensure appropriate services with SLAs are provided to our Core and regional stakeholder community.

·        Drive continuous improvement in defensive Security Operations capabilities through innovation, automation, and process optimization.

·        Lead cross-functional initiatives to enhance threat detection, response, and mitigation strategies.

·        Influence and contribute to HSE National Cyber Security Plan (NCSP) strategy and governance.

·        Develop and implement policies, procedures, and best practices to ensure a robust cybersecurity posture.

·        Create and maintain the Operating Model, outlining the team’s structure, processes, and protocols.

·        Enable the teams to integrate with multiple MSSPs and provide a unified incident response across HSE.

Relationship Management:

·        Act as the primary liaison for incident response between CISO office and executive leadership, business units, and external stakeholders such as NCSC, HIQA etc

·        Foster strong relationship with key stakeholders, including teams within the CISO Office, CTO Office, CSE, and security partners.

·        Ensure seamless integration and cooperation with other CISO Office teams to support the organisation's overall cybersecurity strategy.

·        Act as the primary contact for all matters related to Incident Response, maintaining open lines of communication with internal and external partners.

·        Manage vendor relationships and third-party service providers to ensure quality and compliance.

Operational Responsibilities:

·        Oversee daily operations of Security Operations team, Stakeholder delivery, RDO Cyber Support in line with the new Operating Model, CSIRT, TVM, and ensuring timely and effective response to security incidents and BISO requirements.

·        Monitor and report on key performance indicators (KPIs) and metrics related to threat detection, incident response, and vulnerability remediation.

·        Ensure robust threat intelligence gathering, analysis, and dissemination to relevant stakeholders.

·        Lead proactive threat hunting and red/blue team exercises to identify and mitigate risks.

·        Manage and lead the teams, providing guidance, support and professional development opportunities.

·        Plan and implement shift coverage, including on-call schedules, to ensure readiness and availability for major incidents.

·        Develop and maintain comprehensive run books and incident response plans to guide the team during security events.

Compliance and Regulatory Responsibilities:

·        Build a Centrally provided service based on SLAs for our Regional Healthcare Organisations.

·        Build a strong working relationship with the new BISO pillar.

·        Ensure adherence to relevant regulatory requirements (e.g., GDPR, NIS2) and industry standards.

·        Support audit and compliance activities by providing necessary documentation and evidence.

·        Maintain awareness of evolving legal and regulatory landscapes affecting cyber security.

·        Implement and enforce policies, procedures, and controls to maintain compliance and reduce risk exposure.

·        Conduct regular audits and assessments to verify compliance and identify areas for improvement.

Additional Responsibilities:

·        Provide strategic input to the CISO regarding emerging cybersecurity threats and trends.

·        Mentor and develop cyber security talent within the organization, fostering a culture of excellence and continuous learning.

·        Lead incident post-mortem reviews and ensure lessons learned are integrated into future operations.

·        Support crisis management and business continuity planning from a cyber-perspective

·        Collaborate with MSSPs to enhance threat and detection capabilities and streamline incident response efforts.

·        Organise and lead cybersecurity drills and exercises to test and improve the organisation's incident response readiness.

·        Prepare and present report to senior management on team performance, incident trends and security posture improvements.

·        Manage the team’s budget, ensuring resources and allocated effectively to support the team's objectives.

The above job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Applicants must, at the latest date of application, clearly demonstrate significant experience in all of the criteria listed below as relevant to the role:

·        Threat and Attack Management: Strong knowledge of attack and intrusion technologies, with experience conducting post-attack investigations and assessments.

·        Leadership and Strategy: Extensive strategic leadership experience with a proven track record of implementing service improvement strategies and managing incident response or SOC operations.

·        Collaboration and Governance: Experienced in implementing security policies and frameworks, and effectively collaborating with internal and external stakeholders, MSSPs, and other security partners

And

Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

Age

Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 68 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs

Post Specific Requirements

·        Extensive knowledge and experience of information security, including incident detection, analysis, response, and recovery at both operational and technical levels.

·        Extensive knowledge of Incident detection, analysis, response and recovery at an operational and technology level

·        Cybersecurity or Information Security training or certification

Other requirements specific to the post

·        Access to appropriate transport to fulfil the requirements of the role as this post will involve travel

·        Flexibility in relation to working hours to fulfil the requirements of the role

Additional eligibility requirements

Citizenship Requirements

Eligible candidates must be:

(i)               EEA, Swiss, or British citizens

OR

(ii)              Non-European Economic Area citizens with permission to reside and work in the State

Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status.

To qualify candidates must be eligible by the closing date of the campaign.

Skills, competencies and/or knowledge

Professional Knowledge & Experience

Demonstrate:

·        Strategic thinking and the ability to develop long-term security plans.

·        Demonstrates ability to implement and manage change and business process re-organisation skills within service management and service integration.

·        In-depth knowledge of cybersecurity frameworks (e.g. NIST CSF, ISO/IEFC 27001).

·        Familiarity with various security technologies and tools (SIEM, SOAR, Threat Intelligence, Vulnerability Tools, EDR, IDS/IPS, firewalls, etc.)

·        Familiarity with managing compliance with cybersecurity regulations and standards

·        Project management experience and skills.

·        Knowledge of the wider health services structures and its relationship with external agencies.

·        Detailed knowledge of the issues, developments and current thinking on best practice in relation to healthcare delivery

·        An understanding of the service developments estimates and service planning process.

·        Knowledge and understanding of Human Resource policies and procedures.

·        An understanding of the performance improvement system needed to manage staff

·        Knowledge and understanding of delivering effective and efficient business management systems and services.

·        Knowledge and understanding of compiling data and producing detailed reports as relevant to the role.

·        Ensure that all architecture decisions and designs support the goals of improving patient care, enhancing healthcare accessibility, and increasing operational efficiency within the Irish healthcare system.

·        Collaborate with clinical, operational, and IT stakeholders to ensure the architecture meets the needs of all user groups within the healthcare ecosystem.

·        Identify opportunities for innovation and emerging technologies that can accelerate the achievement of Digital for Care objectives.

·        An understanding of budgetary expenditure and monitoring same in line with HSE’s National Financial Regulations as relevant to the role.

·        Knowledge and understanding of legislation and key HSE policies and procedures as relevant to the role.

·        Excellent written communication skills including the ability to produce professional reports including the use of MS Office skills to include, Word, Excel and PowerPoint, Outlook.

·        Ensure the roadmap is aligned with patient care improvements and operational efficiencies to maximize the impact of digital health initiatives.

·        An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Sláintecare

Managing and Delivering Results (Operational Excellence)

Demonstrate:

·        Excellent organisational and time management skills to meet objectives within agreed timeframes and achieve quality results.

·        The ability to improve efficiency within the working environment and the ability to evolve and adapt to a rapid changing environment

·        Evidence of effective project planning and organisational skills including an awareness of resource management and the importance of value for money.

·        Strong evidence of excellent financial planning and expenditure management

·        A capacity to operate successfully in a challenging operational environment while adhering to quality standards

·        The ability to seek and seize opportunities beneficial to achieving organisation goals and strives to improve service delivery

·        A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships.

·        Strong evidence of excellent planning and implementation of programmes of work.

·        A capacity to negotiate and then ensure delivery on objectives

·        Strong focus on achieving high standards of excellence and measurement of performance

·        A proven commitment to delivering a safe and quality service

Critical Analysis, Problem Solving and Decision Making

Demonstrate:

·        The ability to rapidly assimilate and analyse complex information, considering the impact of decisions before taking action and anticipating challenges

·        Effective problem solving in complex work environments

·        Anticipates problems and recognises when to involve other parties (at the appropriate time and level).

·        Excellent analytical skills to enable analysis, interpretation of data and data extraction from multiple data sources.

·        The ability to consider the range of options available, involve other parties at the appropriate time and level, to make balanced and timely decisions.

·        A knowledge and application of evidence-based decision making practices and methodologies.

·        Significant experience in effective operational problem solving utilising an inclusive approach which fosters learning and self-reliance amongst teams.

·        Reviews evidence on an ongoing basis to ensure that previous decisions continue to be evidence based

Leadership including Working with and through others to Delivery of Change

Demonstrate:

·      A track record as an effective leader with a can-do attitude who work independently and can led, organised and motivated staff in times of rapid change in a challenging environment.

·      Is an effective manager and a positive driver for change, transforms a vision into a framework and structures for moving forward.

·      Remains fully informed while at the same time having a clear view of what changes are required in order to achieve immediate and long-term objectives.

·      A capacity to balance change with continuity - continually strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity, and persistence, even under increasing complex and demanding conditions.

·      The capacity to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes

·      An aptitude for strategic thinking, coupled with leadership skills and the ability to motivate and lead specialist professionals.

·      An ability to influence and negotiate effectively in furthering the objectives of the role and to achieve high standards of service

·      Evidence of strategic management skills including service planning, managing own work and that of others, delegating appropriately within the resources available.

·      A track record of building and maintaining key internal and external relationships in furtherance of organisational goals.

·      The ability to work collaboratively, constructively and in an inclusive manner with all key stakeholders

·      The ability to listen to contrary views and consider all insights and contributions in the management of service delivery

·      Effective communication skills including: the ability to present information in a clear and concise manner; the ability to facilitate and manage groups; the ability to give constructive feedback

Communication Skills

Demonstrate:

·        Excellent interpersonal and communications skills to facilitate work with a wide range of individuals and groups.

·        The ability to present information clearly, concisely and confidently when speaking and in writing tailoring to meet the needs of the audience

·        Excellent presentation skills.

Personal Commitment and Motivation

Demonstrate:

·        An ability to pay close and accurate attention to detail in personal work and to create a culture where high standards are valued and respected

·        Places strong emphasis on achieving high standards of excellence

·        A core belief in and passion for the sustainable delivery of high-quality customer focused services.

·        An ability to cope with competing demands without a diminution in performance

·        Demonstrably identifies with and is committed to the core values and ethos of the HSE and places a high emphasis on achieving standards of excellence

Tenure

The current vacancies available is permanent and whole time.

The posts are pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage.

Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013.

Working Week

The standard weekly working hours of attendance for your grade are 35 hours per week. Your normal weekly working hours are 35 hours. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent.

You are required to work agreed roster/on-call arrangements advised by your Reporting Manager. Your contracted hours are liable to change between the hours of 8.00am and 8.00pm over seven days to meet the requirements for extended day services in accordance with the terms of collective agreements and HSE Circulars.

The standard working week applying to the post is 35 hours.

Annual Leave

The annual leave associated with the post will be confirmed at contracting stage.

Superannuation

This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004