Generalist Advisor
BrysonDownTemporary
Generalist Advisor C/GA/B/1225
Fixed Term – until August 2027
Belfast
(Monday – Friday)
35 hours per week
£28,261 per annum
Purpose of Job
Assist in the delivery of Benefits and Energy Efficiency Advice Service to help tackle debt issues and provide a practical support package to vulnerable customers.
What you’ll be doing:
Engage in direct work with households and manage case loads
Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential
Carry out benefit entitlement checks including assistance to complete forms for any benefits identified
Support customers through any appeals process
Provide energy budgeting advice for electricity and other fuels to individuals and families facing financial difficulties by telephone or in the home, as appropriate
Provide an energy efficiency check and offer advice on benefit entitlements, energy efficiency and budgeting for their fuel bills with referral to appropriate schemes.
Participate in all relevant training when required
Participate in and provide monthly formal supervision and annual performance review
Observe all relevant Health & Safety rules and regulations
Carry out any other relevant tasks, which may from time-to-time, be required
Promote and comply with Bryson Charitable Group policies on diversity and equality both in the delivery of services and treatment of others
Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity and in accordance with the provisions of the Data Protection Act and amendments
Essential Criteria
Minimum of 2 years’ experience in providing Generalist advice and support (in the last 5 years)
Experience of dealing with the Social Security Benefits system (including knowledge of the Universal Credits System and PIP (Personal Independence Payment)
Understanding of the issues and barriers to customers when dealing with Benefits advice/assessments
Experience in using Microsoft Office, Excel and Benefit Assessment software
Clean drivers’ licence, access to transport and Business (Class) Car Insurance for the vehicle and driver
Desirable Criteria
OCN NI Level 3 Certificate in Generalist Advice or equivalent qualification
Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.
Please note, we reserve the right to close this role early.
Fixed Term – until August 2027
Belfast
(Monday – Friday)
35 hours per week
£28,261 per annum
Purpose of Job
Assist in the delivery of Benefits and Energy Efficiency Advice Service to help tackle debt issues and provide a practical support package to vulnerable customers.
What you’ll be doing:
Engage in direct work with households and manage case loads
Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential
Carry out benefit entitlement checks including assistance to complete forms for any benefits identified
Support customers through any appeals process
Provide energy budgeting advice for electricity and other fuels to individuals and families facing financial difficulties by telephone or in the home, as appropriate
Provide an energy efficiency check and offer advice on benefit entitlements, energy efficiency and budgeting for their fuel bills with referral to appropriate schemes.
Participate in all relevant training when required
Participate in and provide monthly formal supervision and annual performance review
Observe all relevant Health & Safety rules and regulations
Carry out any other relevant tasks, which may from time-to-time, be required
Promote and comply with Bryson Charitable Group policies on diversity and equality both in the delivery of services and treatment of others
Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity and in accordance with the provisions of the Data Protection Act and amendments
Essential Criteria
Minimum of 2 years’ experience in providing Generalist advice and support (in the last 5 years)
Experience of dealing with the Social Security Benefits system (including knowledge of the Universal Credits System and PIP (Personal Independence Payment)
Understanding of the issues and barriers to customers when dealing with Benefits advice/assessments
Experience in using Microsoft Office, Excel and Benefit Assessment software
Clean drivers’ licence, access to transport and Business (Class) Car Insurance for the vehicle and driver
Desirable Criteria
OCN NI Level 3 Certificate in Generalist Advice or equivalent qualification
Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.
Please note, we reserve the right to close this role early.
The closing date for applications is Monday the 5th of January 2026
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