Great people. Cool atmosphere. Customer focused. AND always on the move._
Challenge yourself and grow with us. Be part of our multicultural community.
We are the whole world in a charming city.
We are the Mercedes-Benz Customer Assistance Center.
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The function of customer service representative can be divided in two parts:
Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
Full-time basis of 40 hours per week, however part-time basis can also be discussed;
We provide an extensive 4-week initial training (fully paid) and a follow up buddy program of 2-3 months;
You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.
Roadside Assistance: Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
Customer Service: Working in dayshift with a competitive salary.
In case of interest, please apply with CV and motivation letter in your native language via the following link: https://bit.ly/2ICnw33
Job Type: Permanent
Salary: €2,264.00 per month
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