German Customer Service Rep. (maastricht, Nl | Incl. Relocation Package

Great people. Cool atmosphere. Customer focused. AND always on the move._
Challenge yourself and grow with us. Be part of our multicultural community.
We are the whole world in a charming city.
We are the Mercedes-Benz Customer Assistance Center.

Company information

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

Job description

The function of customer service representative can be divided in two parts:

Roadside Assistance

Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Customer Service

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Requirements

• Good understanding of Customer satisfaction;
• Excellent knowledge of German, both verbally and written;
• Fluency in English (corporate language);
• Good written and verbal skills;
• Ability to work in structures, to prioritize, analyse and coordinate your day to day;
• Empathy and negotiation skills;
• Open-minded to a diversity of cultures;
• Computer literacy;
• Act as our Brand ambassador.

We offer

Benefits

• Attractive salary based on previous experience;
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
• Collective health insurance at discounted rates;
• Pension plan;
• 200 vacation hours (based on full time employment);
• Holiday allowance: 8% of annual salary;
• Competitive performance based salary growth;
• Result oriented bonuses;
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Additional benefits

• Employee Car Program: discount on new or used Daimler brand cars;
• Development: You will receive a personally tailored development plan with interesting career opportunities.
• Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work.The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
• On top of free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors, you can visit our company barista to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
• Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

Working Conditions

Full-time basis of 40 hours per week, however part-time basis can also be discussed;

We provide an extensive 4-week initial training (fully paid) and a follow up buddy program of 2-3 months;

You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.

Roadside Assistance: Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

Customer Service: Working in dayshift with a competitive salary.

Contact

In case of interest, please apply with CV and motivation letter in your native language via the following link: https://bit.ly/2ICnw33

Secundaire arbeidsvoorwaarden:

• Fietsplan
• Pensioen
• Bonus / Winstdeling
• Vrijdagmiddagborrel
• Reiskostenvergoeding
• Personeelskorting
• Dertiende maand / Eindejaars Bonus
• Flexibele werkuren
• Vakantiegeld

Job Type: Permanent

Salary: €2,264.00 per month

Schedule:

• Day shift

Work remotely:

• No