Goods Inwards Manager

Main Purpose of the Job:

To manage the efficient and accurate receipt, inspection, and documentation of all stock entering the supermarket. The Goods Inwards Manager is responsible for ensuring stock integrity, compliance with HACCP and Health & Safety regulations, and maintaining an organised and secure back-store area. This role plays a key part in the store`s supply chain, supporting availability on the shop floor and reducing stock loss through robust procedures and team leadership.

Key Skills & Experience:

• Previous experience in a supermarket or high-volume retail stock control role is essential;

• Strong understanding of food safety, HACCP, and health & safety standards;

• Proven ability to lead, train, and motivate a small team;

• High attention to detail with strong organisational and time-management skills;

• Ability to work efficiently under pressure in a fast-paced retail environment;

• Competency in using inventory management systems and digital tools (e.g. handheld scanners, Microsoft Excel);

• Professional, reliable, and confident when dealing with suppliers and internal teams.

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Key Responsibilities:

1. Goods Receiving & Inspection

• Manage the receipt of all stock deliveries to ensure accuracy against delivery dockets and purchase orders;

• Record and report discrepancies, damages, or shortfalls promptly to the relevant departments;

• Schedule deliveries to avoid congestion and ensure smooth operations.

2. Back-Store Management

• Maintain a clean, safe, and well-organised back-store and loading bay;

• Implement effective stock rotation practices (e.g. FIFO) and ensure proper product storage, particularly for chilled, frozen, and perishable goods;

• Ensure temperature checks and storage compliance in accordance with food safety guidelines.

3. Stock Accuracy & Documentation

• Ensure all incoming goods are accurately logged in the store`s inventory system;

• Submit all delivery paperwork and invoices to the accounts or purchasing team daily;

• Assist in regular stock counts and quarterly stocktakes, flagging variances and potential shrinkage issues.

4. Returns & Waste Management

• Oversee the processing and documentation of returns (e.g. damaged goods, expired stock);

• Ensure proper handling, storage, and return of supplier crates, combis, and pallets;

• Monitor and enforce store waste disposal and recycling procedures.

5. Team Leadership & Training

• Supervise goods-inwards staff and support their training and development;

• Set and monitor performance standards to ensure consistency and accuracy;

• Promote a positive and efficient working environment focused on team collaboration.

6. Compliance & Store Standards

• Ensure all practices meet legal requirements under HACCP, Health & Safety, and Food Safety regulations;

• Conduct regular audits and liaise with store management on corrective actions;

• Control supplier access to delivery areas to maintain store security and safety protocols.

7. Communication & Collaboration

• Liaise with the floor managers and department heads to communicate stock availability, shortages, or delays;

• Support the fresh, ambient, and frozen departments with accurate stock replenishment information.

8. Brand & Customer Service

• Represent the store and SuperValu brand values (Genuine, Passion for Food, Vibrant, Committed, Innovative, Imaginative) through professional behaviour and high standards;

• Deal with all supplier interactions and any customer queries related to stock or returns in a courteous and professional manner.

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Additional Information:

• This is a full-time position based in a busy supermarket setting.

• Flexibility is required regarding shift patterns, which may include early mornings, weekends, or peak trading periods (e.g. Christmas, promotions).

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