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Grade III - Clerical Officer

City of Dublin ETBDublin€29,021 - €45,986 per yearFull-timePermanent

Applications are invited from suitably qualified persons for the following post:

Grade III – Clerical Officer (Permanent)

Ref: G3P24A

City of Dublin Education and Training Board (City of Dublin ETB) was established on 1st July 2013 under the Education and Training Boards Act, 2013. City of Dublin ETB has 3,000 employees and an annual budget of €580m. It is the state education and training authority for Dublin city and serves the area covered by Dublin City Council. This provision is delivered to over 48,000 learners (20,000 full-time and 28,000 part-time) and is supported by a range of services including a psychological service, a curriculum development unit, a buildings maintenance unit and Head Office staff in Ballsbridge. It also has statutory responsibility for supporting the provision, coordination, administration and assessment of youth work services in Dublin city and is the lead partner for Music Generation Dublin City. City of Dublin ETB is also responsible for the national awarding authority for student grants in Ireland, Student Universal Support Ireland (SUSI).

Please note that a Panel will be formed from which any temporary, fixed term or specific purpose vacancies that may arise will be filled throughout the organisation. Proposed Timeframe: Shortlisting will take place week commencing: 27th May 2024 Interviewing to commence week beginning: 3rd June 2024 *All dates are subject to change and are for guidance only Location of Positions: Vacancies may initially be based within City of Dublin ETBs Head Office and also throughout the scheme in our schools/colleges and centres.

Head Office Departments – Finance, HR, Corporate Services, IT

City of Dublin ETB Scheme outside Head Office: Schools & Colleges, Adult Education, Training Centres, Youthreach Centres, Prisons and any other centres under the aegis of City of Dublin ETB.

Vacancies that arise within SUSI will not be filled from this competition.

Salary: €29,021 - €45,986 (including long service increment). Successful candidates will be paid at point 01 of the salary scale unless they have previous public sector service in an administrative grade.

Annual Leave: 22 working days per annum (pro rata).

Hours of Work: 35 hours per week.

Summary of Positions: The purpose of this recruitment campaign is to fill temporary, fixed term and specific purpose vacancies at Grade III Clerical Officer level as they arise within the organisation.

Details and types of service are available on Full details of individual positions will be provided to those applicants successful at interview when being offered a post.

Essential Requirements:

• Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examinations (higher, ordinary, applied or vocational preparation) or equivalent or have passed an examination at the appropriate level within QQI qualifications framework which can be assessed as being of a comparable standard to Leaving Certificate or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. • Have the requisite knowledge, skills and competencies to carry out the role. • Be capable and competent of fulfilling the role to a high standard. • High level of ICT competence, in particular Microsoft Packages. • Ability to prioritise and manage work in a dynamic and fast paced environment.

Desirable Requirements:

• Excellent administrative skills. • Excellent communication and interpersonal skills. • Strong attention to detail. • Ability to work on own initiative within a flexible, co-operative and team structure. • Proven record as a team player. • Self-motivating, flexible and results focused. • Goal oriented in a manner that ensures work is comprehensively completed. • Understand the main features and current challenges of public service and regulatory reform.

Principal Duties and Responsibilities: The general duties and responsibilities listed below are not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned from time to time and to contribute to the development of the post while in office: • Provide office support, answer queries and telephone service. • Preparation, checking and processing data. • Maintaining and updating records as required. • Create and update records and databases. • Prioritising work activities in line with set deadlines, as required. • Minute taking. • Assisting in the preparation of reports to tight deadlines when required.


Team Work • Shows respect for colleagues and co-workers. • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate. • Offers own ideas and perspectives. • Understands own role in the team, making every effort to play his/her part.

Information Management / Processing • Approaches and delivers all work in a thorough and organised manner. • Follows procedures and protocols, understanding their value and rationale behind them. • Keeps high quality records that are easy for others to understand. • Draws appropriate conclusions from information. • Suggests new ways of doing things better and more efficiently. • Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc.

Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level. • Completes work in a timely manner. • Adapts quickly to new ways of doing things. • Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes. • Writes with correct grammar and spelling and draws reasonable conclusions from written instructions. • Identifies and appreciates the urgency and importance of different tasks. • Demonstrates initiative and flexibility in ensuring work is delivered. • Is self-reliant and uses judgement on when to ask manager or colleagues for guidance.

Customer Service & Communication Skills • Actively listens to others and tries to understand their perspectives/requirements/needs. • Understands the steps or processes that customers must go through and can clearly explain these. • Is respectful, courteous and professional, remaining composed even in challenging circumstances. • Can be firm when necessary and communicate with confidence and authority. • Communicates clearly and fluently when speaking and in writing.

Specialist Knowledge, Expertise and Self Development • Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, Spreadsheets, Microsoft Office, relevant policies etc. • Clearly understands the role, objectives and targets and how they fit into the work of the unit. • Is committed to self-development and continuously seeks to improve personal performance.

Drive & Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service. • Serves the Government and people of Ireland. • Is thorough and conscientious, even in work is routine. • Is enthusiastic and resilient, persevering in the face of challenges and setbacks. • Is personally honest and trustworthy. • At all times, acts with integrity.

Note: Having read the competencies and thought about the demands of the role, for each of the above competencies candidates will be asked, on the application form, to demonstrate a specific example which illustrates how you have developed the relevant competency during your career to date which clearly demonstrates your suitability for this position, within your application form.

Declaration: Applicants will be required to declare whether they have previously availed of a public service scheme of incentivised early retirement, including schemes not specifically mentioned above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-inlieu in respect of service in any Public Service employment. Notes: • Please note that it is the responsibility of the applicant to ensure that all applications are received on time. Any technical difficulties encountered by the sender when submitting applications are not the responsibility of the City of Dublin ETB. Therefore candidates are strongly advised to submit applications well before the 12 noon deadline on the specified closing date. • Your application will be assessed on the information you submit. • City of Dublin ETB may contact the named referees and/or employers for a reference should you be called to interview. • Selection will be by the way of a competitive interview which will focus on the key skills and duties of the role and the competencies associated with roles at this level.

Completed online applications should be submitted no later than: 12 noon on Friday 24th May 2024

Late applications will not be accepted. Shortlisting may take place.

Canvassing will disqualify.

City of Dublin Education and Training Board is an equal opportunities employer.

Please see Information Guide for further details.

The closing date for applications is Friday the 24th of May 2024

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