Grade III Clerical Officer

Remuneration

The salary scale as of 01/03/2025 for the post is: €30,810, €32,543 €32,969 €33,835 €35,100 €36,366 €37,634 €38,555 €39,596 €40,805 €41,661 €42,858 €44,067 €46,335 €47,948 LSI New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Principal Duties and Responsibilities In line with employer policies, procedures and best practice standards the Clerical Officer will:

Administration • Provide office support, answer queries and provide a reception / telephone service. • Keep themselves appraised of the relevant documentation / procedures as relevant • Manage data - including maintaining, correcting, collating, interrogating, validating and processing data. • Maintain accurate up to date records filing systems and records (computerised / paper copy) • Assist in and / or prepare reports as necessary • Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc. • Action all communications in a timely manner. • Undertake any other administrative support and assignments as directed . • Represent the Service in a positive manner.

Customer Service • Promote and maintain a customer focused environment. • Ensure that service users are treated with dignity and respect. • Act on feedback from service users / customers and report same to Line Manager.

Service Delivery and Improvement • Actively participate in innovation and support change and improvement initiatives within the service. • Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate.

Standards, Policies, Procedures and Legislation • Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria Qualifications and/or experience Candidates must have at the latest date of application: 1. Professional Qualifications, Experience, etc. (a) Eligible applicants will be those who on the closing date for the competition: i. Obtained at least grade D (or pass) in Higher or Ordinary Level in five subjects from the approved list of subjects in the Department of Education established Leaving Certificate Examination or Leaving Certificate Vocational Programme or Leaving Certificate Applied. Or ii. Passed an examination of at least equivalent standard. Or iii. Satisfactory relevant experience which encompasses demonstrable equivalent skills And b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability and administrative ability, for the proper discharge of the office. 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

3. Character Each candidate for and any person holding the office must be of good character.

Post Specific Requirements • Demonstrate experience as relevant to the role.

Other requirements specific to the post • All posts in Wexford General Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required todemonstrate flexibility as and when required. • There is a requirement for some Departments to work 5/7. (This means that depending on the post you will be assigned to, you will be required to work unsocial hours over evenings, weekends and night duty). • Access to appropriate transport to fulfil the requirements of the role. • Candidates will be required to take up duty within 3 months of receipt of the formal offer of employment.

Skills, competencies and/or knowledge Candidates must demonstrate the following: Professional Knowledge & Experience For example: • Demonstrates knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria and post specific requirements of the role. • Maximises the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc. • Demonstrates the ability to work in line with policies and procedures.

Planning and Managing Resources For example: • Demonstrates the ability to plan and organise your own workload in an effective and methodical manner. • Delivers within timescales and to a quality standard. • Take responsibility for work and see it through to completion.

Evaluating Information, Problem Solving & Decision Making For example: • Demonstrates strong analytical and numeracy skills, including the ability to analyse data to inform decisions. • Think through decisions to make sure they are in line with policy and local practice. • Gathers information from enough sources and other people to make well-founded decisions.

Team working For example: • Demonstrates the ability to work on one’s own initiative as well as part of a team. • Contributes to a positive team spirit. • Demonstrates a willingness to become involved and help team members if they are under pressure.

Commitment to a Quality Service For example: • Demonstrates a commitment to providing a quality service e.g., pays close and accurate attention to detail in their work. • Demonstrates awareness and appreciation. • Embraces the change agenda; demonstrates the ability to be flexible and adaptable in a changing work environment.

Communication & Interpersonal Skills For example: • Effective communication skills including the ability to present information in a clear and concise manner. • Strong written communication skills • Strong interpersonal skills including the ability to build and maintain relationships with a variety of stakeholders, treating others with dignity and respect.

Campaign Specific Selection Process Ranking/Shortlisting/Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements.

Failure to include information regarding these requirements may result in you not progressing to the next stage of the selection process. Those successful at the ranking stage of this process, where applied, will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Tenure

There are multiple whole-time vacancies available in Wexford General Hospital. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage.

Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013.

Working Week

The standard weekly working hours of attendance for your grade are 35 hours per week. Your normal weekly working hours are 35 hours. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent. You are required to work agreed roster/on-call arrangements advised by your Reporting Manager. Your contracted hours are liable to change between the hours of 8.00am and 8.00pm over seven days to meet the requirements for extended day services in accordance with the terms of collective agreements and HSE Circulars.

Annual Leave

The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31stDecember 2004