Grade IV – WNW00425

Duties and Responsibilities

Main Duties and Responsibilities

Professional

• Ensure the efficient day-to-day administration of area of responsibility.

• Maintain own knowledge of relevant procedures, practices and legislation to perform the role effectively and to ensure standards are met by own team.

• Ensure the management and maintenance of all records in an orderly and secure manner.

• Use appropriate technology to ensure work is completed to a high standard and engage in ICT developments as they apply to service administration.

• Maintain confidentiality.

• Plan and organise work of the department/section.

• Meet deadlines for time and attendance entry, specifically the weekly entry deadlines, in a timely and effective manner.

• Keep informed of relevant legislation, regulations, guidelines.

• Enhance internal and external service delivery through good communication.

• Provide cross-cover for other Time and Attendance Super-users in the region.

• Work as part of a team and ensure all members are treated with dignity and respect.

Personnel

• Ensure policies and procedures are well documented and understood by staff within your section.

• Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy.

• Where appropriate, supervise and ensure the wellbeing of assigned staff.

• Where appropriate, manage attendance and absenteeism.

• Promote a culture that values diversity and respect in the workplace.

• Provide assistance with leadership and motivation conducive to good staff relations and work performance.

• Where appropriate, establish and maintain records of attendance, statistical information, annual returns, and any other information as may be requested.

• Work as part of a team and ensure that all members are treated with dignity and respect.

Education and Training

• Maintain continuous personal development and participate in team-based development, education, training and learning.

• Complete all mandatory training.

• Where appropriate, arrange induction and training for assigned staff, including workplace experience placements where applicable.

• Where appropriate, provide supervision and assist in the development of knowledge and skills of relevant staff under your supervision.

• Participate in performance evaluation/review, identifying areas for improvement and appropriate plans/measures to achieve them.

• Ensure policies and procedures exist for all areas.

Health & Safety

• Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.

• Have a working knowledge of the HIQA Standards as they apply to the service (e.g., National Standards for Child Protection and Care) and comply with associated Tusla protocols as appropriate.

• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low-carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved. The post holder may be required to perform other duties as appropriate to the post and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/or Experience

Applicants must, by the closing date of application, have one of the following:

(i) At least one year of satisfactory experience as a Clerical Officer with Tusla, the HSE, other statutory health agencies, or a body providing services on behalf of the HSE under Section 38/39 of the Health Act 2004, or under Section 56/59 of the Child and Family Act 2013.

Or

(ii) A pass (Grade D) in at least five Leaving Certificate subjects, including Mathematics and English or Irish. Candidates should have at least Grade C on higher level papers in three subjects.

Or

(iii) A relevant examination at a comparable standard in an equivalent exam in another jurisdiction.

Or

(iv) A comparable and relevant Level 6 qualification (or higher) on the National Qualifications Framework (QQI).

Note: Foundation level subjects are not acceptable. Leaving Certificate Applied does not meet the eligibility criteria.

And

• A good level of proficiency in Microsoft Office (Word, PowerPoint, Excel).

And

• Sufficient and relevant administrative capacity to discharge the functions of the post.

Health

Candidates must be fully competent and capable of undertaking the duties and be in a state of health suitable for regular and efficient service.

Character

Candidates must be of good character.

Skills, Competencies and/or Knowledge

This role uses the Tusla Leadership Competency Framework—specifically Leading Self. Candidates should familiarise themselves with this framework.

Other Requirements

The role may involve travel; therefore, access to appropriate transport is required.

Application Process

Campaign-Specific Selection Process / Shortlisting / Interview

Shortlisting may occur based on the application and must reflect the eligibility criteria and competency requirements. Successful candidates after shortlisting will be invited to interview.

Code of Practice

The recruitment campaign will operate in compliance with the Code of Practice of the CPSA. It outlines principles such as merit, fairness, and transparency, as well as the rights of candidates regarding feedback and review processes.

Tusla is an Equal Opportunities Employer and complies with Data Protection Acts 2003–2018 and the Freedom of Information Act 2014.

Remuneration The Salary scale for the whole time equivalent of this post is: Date 1/8/2025 €35,609, €37,741, €38,597, €40,760, €42,740, €44,473, €46,151, €48,414, €50,059, €51,718, €53,296, €54,914 LSIs (Long Service Increments) are represented by emboldened figures. 1st LSI is paid after 3 years on the max, the 2nd LSI after 3 years on LSI1, and the 3rd LSI after 3 years on the 2nd LSI (where applicable). The appointee shall commence on the first point of the salary scale. Incremental credit may be given on appointment for certain types of relevant experience- more information available in Appendix 5. Candidates should note that entry will be at the minimum point of the scale and will not be subject to negotiation, and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if the appointee is a currently serving civil or public servant.

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