Grade VII M365 Administrator

Purpose of Role

The role will be working as part of the Cloud team in supporting Tusla’s Microsoft M365 environment with over 6,000 users. The role will include Infrastructure Management and Administration of Microsoft Exchange, Entra, Intune and Teams.

The successful applicant will report to the ICT Cloud Manager or other relevant manager.

• Monitoring and managing security across the M365 tenants including Microsoft identities, data, devices, apps, and infrastructure

• Administrating access control policies and Privileged Access Management

• Develop group policy and scripts to automate provisioning and permissions for end users

• Administrating Microsoft Intune for mobile device management

• Utilize a proactive, preventative maintenance and support approach including monitoring and health checks to minimize business disruptions

• Assist in planning the M365 vision and roadmap for the Agency

• Provide tier 3 support for Exchange, Entra, Intune, SharePoint, Teams and any other M365 environment issues escalated from other Tusla ICT Teams

• Contribute to and maintain best practices to ensure successful deployments and high productivity

• Contribute to technical design sessions and prepare documentation for architectural review

• Other ICT duties as required

• Work as part of the Cloud team in developing and maintaining a technical environment that is secure, highly available and fit for use

• Work in collaboration with the other ICT Teams as required to support related tier 3 and 4 support, incident management and problem management issues

• Work with external vendors and other ICT staff in delivering Cloud infrastructure-related initiatives

• If applicable, to train, supervise and evaluate staff in their respective roles on the infrastructure team

• If applicable, ensuring that the appropriate performance management frameworks are implemented for any assigned staff

• Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards

• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service, for example National Standards for Child Protection and Care, and comply with associated Tusla – Child and Family Agency protocols

• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low-carbon and efficient health service

Note: The above Job Description is not intended to be a comprehensive list of all duties involved. The post holder may be required to perform other duties as appropriate to the post and contribute to its development while in office.

Applicants must, by the closing date of application, have the following:

• A third-level qualification in ICT, Computer Science, Engineering or a related discipline

• A minimum of 3 years’ experience in ICT administration of the M365 environment

• Excellent technical skills and experience in M365, Entra, Exchange, Intune, SharePoint and Teams administration

• Demonstrated knowledge and experience of Microsoft Azure administration

• Demonstrated knowledge of PowerShell scripting

• The requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Each candidate for and any person holding the office must be of good character.

Tusla Leadership Competency Framework The Tusla Leadership Competency Framework describes the behaviours that are key to Tusla colleagues being effective in their role. The relevant framework for this role is Leading Self. Please access the Leading Self link to familiarise yourself with the impact of this proficiency for Tusla.

The competency of Professional Knowledge is specifically linked to the duties and responsibilities for this role.

• Access to appropriate transport as the post may involve travel

• Awareness of children and young people’s participatory practice

• The online application system has a time-out feature after 60 minutes of inactivity. Save work regularly.

• Candidates are advised to work on responses outside the system and paste answers in once complete.

• A confirmation email is issued after successful submission. If not received, the application has not been submitted.

• AI-generated content must not be used in applications. Use of AI may result in disqualification.

• Shortlisting may be based on the information supplied in your application. Ensure your experience aligns with the criteria stated.

This recruitment campaign will comply with the Code of Practice set by the Commission for Public Service Appointments (CPSA). Full details are available at www.cpsa.ie.

Tusla is an Equal Opportunities Employer and complies with the Data Protection Acts 2003–2018 and the Freedom of Information Act 2014.

• The current vacancy is permanent/temporary and whole-time/part-time.

• The post is pensionable.

• A panel may be created from which future vacancies will be filled.

• The panel will close if no expressions of interest are received in time.

• Appointment is governed by the Child and Family Agency Act 2013 and the Public Service Management (Recruitment and Appointments) Act 2004.

Salary Scale (as of 01/03/2025): €59,419 – €60,870 – €62,566 – €64,268 – €65,976 – €67,501 – €69,054 – €70,566 – €72,067 – €74,650 – €77,243 (LSI)

• Entry will be at the minimum point of the scale.

• Incremental credit may be granted for relevant experience (see Appendix 5).

• Terms may vary for current public servants.

Standard working week: 35 hours

30 days per annum (whole-time equivalent)

• This is a pensionable position. The successful candidate will be enrolled in the appropriate scheme.

• Details will be outlined in the contract of employment.

• A probationary period of 39 weeks (or proportional for fixed-term contracts) will apply.

• May be extended by a further 9 weeks if necessary.

• If the candidate has previously completed probation in Tusla/HSE/Local Authority, and there is no break in service, probation may not apply.

All Tusla employees must:

• Prioritise the safety and welfare of children and young people

• Be vigilant and report any protection concerns to the designated person in Tusla

• Adhere to Child Protection policies

All employees must:

• Have working knowledge of relevant HIQA or Adoption Authority standards

• Be aware of responsibilities under Children First National Guidance

(For positions at €79,847 and above)

• Annual declaration of interests to the Chief Executive by 31st January each year

• Disclosure of material interest when performing duties

• Adherence to SIPO guidance: www.sipo.gov.ie