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Graduate Tech Support Engineer, Storage


Graduate Technical Support Engineer

Competitive Salary

Location: Cork 

Start Date: Summer 2022

Delivering technology for a changing world calls for a flexible workforce.

Join us to do the best work of your career and make a profound social impact as aTechnical Support Engineeron ourPrimary Storageteam inCork.Key Responsibilities

  • Supporting DellEMCStorageproductsforDELL EMCcustomers acrosstheGlobe

  • Troubleshooting and simulating the problems in lab and providing solutions to customer

  • Technical support includes voice call/dial in and troubleshooting remotely

  • Day to day activities includebreak-fix issues, analysing configuration issues, coordinating with engineering, collaborating with other product support teams

  • Troubleshoot the issue and provide solution to the customer.

  • Customer issues may be received by Support Centres through automated dial-homes, voice initiated technical calls fromDELLEMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.

You will:

  • Candidateswill work withspecificDELLEMC productsand shouldExhibit a positive attitude to customers and other employees

  • Support and communicate with customers over the phone oremail

  • Work on customer issue remotely viaphone/email/chat/WebEx.

Essential Requirements

  • Bachelor’s degree in related field

  • Strong customer service skills to address issues/escalations

  • Excellent analytical,troubleshooting,andproblem-solvingskills

  • Ability to make effective decisions dealing with product and customer issues

  • Exhibit a positive attitude towards customers, other employees and be a great team player

  • Excellent oral & written communication skills

  • Proficiency in hardware, software and/or operating system environments

  • Strong communication skills.

Desirable Requirements(Knowledge in any of the following will be beneficial)

  • FC Switches Brocade, Cisco & SAN/NAS Storage

  • TCP/IP,iSCSI,and Fiber channel protocols

  • Troubleshooting

  • Host operating systems like Solaris, HP-Unix,AIX,andWindows

  • RAID

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation,resultsand integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversitygaphere.Closing date:Apply Today!Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race,colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policyhere.

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