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Graduate Technical Support Engineer With Italian


Graduate Technical Support Engineer with Italian

Dublin, Ireland

Keen to kick-off your career in IT?

If you are interested in the latest technologies and want to make a difference to our customers, Dell Technologies is the right place for you!

The Enterprise Technical Services Graduate Program is looking for graduates speaking Italian. As part of the program you will undergo an intensive training over a 12-month period, with focus on different technologies, soft skills and hard skills. You will play an important role in solving customer’s everyday problems related to complex technical issues, as well as creating and updating our CRM and Knowledge Base.

What can you expect?

  • Work with our highest tech & most sophisticated products – from IT hardware and software to servers, networking, storage and the cloud

  • Troubleshooting and solving technical issues related to installation, operation, configuration, customization, performance and usage

  • Collaborating daily with multiple stakeholders (Engineering, Field Teams, Management) in order to seamlessly resolve complex technical issues

  • Documenting all issues accurately and creating knowledge articles on all new issues

What do we offer?

  • Permanent contract

  • Industry certification and examination

  • Relocation bonus

  • Work-life balance

  • Career and development opportunities

  • Ongoing training and research to keep up to date with product developments

You will:

  • Resolve customer-reported issues while working closely with other cross functional teams

  • Provide feedback to Engineering for improving the product quality and reliability

  • Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers

  • Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect

  • Drive operational excellence through quality closures and proper escalation of issues

Who are we looking for?

  • Fluent in Italian

  • Recent Graduate with Bachelor’s Degree in a technical or related discipline

  • A passion for collaborating, solving problems and interacting with customers

  • Multi-tasking and prioritizing skills with attention to detail

Interviews will take place remotely via Zoom.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

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