Guest Relations Assistant

This is an exciting opportunity to join a 5 star award winning team.

Reporting to our Front of House Manager, this is a newly created role. This role will be dedicated to ensuring that each guest that arrives at Ballyfin feels genuinely welcomed, carefully supported, and attentively looked after from the moment they make their reservation to the moment we bid them farewell.

True luxury is felt in the details, and this position requires an exceptional eye for those details, along with intuitive communication, impeccable timing, and a refined ability to anticipate needs before they are expressed.

The goal is simple: to make every stay at Ballyfin feel effortless, uniquely tailored, and deeply memorable — the kind of experience that lingers long after departure.

This is a full-time permanent position, working 5 days over 7, Monday to Sunday.

Key Responsibilities

Guest Communication & Pre‑Arrival Preparation

· Proactively reach out to guests ahead of their arrival to gain a detailed understanding of their plans, preferences, personal tastes, and any special requirements.

· Curate and arrange every element of the stay in advance — ensuring a seamless, elegant, and highly personalised experience from the very first moment of contact.

Front of House Operations

· Oversee the daily operations of the Front of House desk with the calm confidence, grace, and precision expected in a luxury estate environment.

· Manage all enquiries to Ballyfin’s exacting standards, offering clear, thoughtful, and impeccably presented information that reflects the estate’s refined character.

Guest Experience & In‑House Support

· Coordinate and introduce the in‑house activities and unique experiences available at Ballyfin, tailoring each recommendation to suit the preferences

· Attend to all guest requests with discretion, warmth, and impeccable timing, ensuring every moment feels effortless and personally attended to.

· Proactively anticipate guest needs — often before they are voiced — ensuring a level of intuitive service that creates a genuine sense of ease, comfort, and quiet luxury.

This role is ideal for an individual who loves detail, thrives off guest communication and interaction and has an exceptional organisational skills. If this sounds like you, then we want to hear from you.