Guest Services Shift Manager

Longford Forest | Circa €38,900 per annum

Be the difference between a good break and a great break

As Guest Services Shift Manager, you'll lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You'll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.

What you'll be doing

Oversee Guest Services operations and arrivals to ensure smooth daily processes

Resolve guest issues promptly while leading, coaching and supporting the team

Maintain compliance with company policies and deliver consistent high-quality service

What's in it for you

Free day passes and access to leisure facilities (including the spa)

Discounts on breaks and in our shops and restaurants

Bonus scheme and recognition rewards

A supportive, friendly team

Career development and in-role training

Your working hours

Full-time contract, with shifts falling between 8am and 10pm

You will be contracted to work a guaranteed minimum of 150 hours over a 4‑week period. You may be asked to work additional hours in line with operational requirements

This role includes early mornings, evenings, weekends and bank holidays

Premium rate of pay for hours worked on a Sunday

About you

Skilled in resolving escalated guest complaints with professionalism

Exceptional customer service, communication and negotiation abilities

Proficient in computer literacy and highly organised

Approachable and effective at building relationships across all levels

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.

Sound like your kind of job?

Apply online today - interviews are ongoing

Working here

Check your route before applying - Longford Forest, isn't easily reached by public transport: Plan Your Journey