Gym, Classes & Programme Coordinator

KEY PURPOSE OF THE JOB:

The postholder will be responsible to the Operations Manager in ensuring the availability and provision of high quality, well maintained, clean and safe Gym and Health Spa facilities which operate according to the highest standards of customer care. Ensuring best practice principles are used to develop the customer programme as well as the sales and retention figures of Vitality Membership, both within the LeisurePlex and as part of the wider Health & Wellbeing Programme across all of Sports Services.

In addition to directly line managing the Health & Fitness Officers, the post holder will manage Vitality Membership and programme coaches within the LeisurePlex. As part of the Duty Management Team, the postholder will line manage the Senior Leisure Assistants and will also line manage all Dryside staff and the associated programme of activity.

The post holder will undertake any other appropriate duties as may be assigned by the Operations Manager, including cover for sickness, leave or staff vacancies, including covering other duties and work across the Duty Management Team.

KEY DUTIES AND RESPONSIBILITIES

Liaise with the Operations Coordinator and Sports Programme Coordinator to plan, prepare and monitor day to day work programmes and schedules for Senior Leisure Assistants, Health and Fitness Officers, Leisure Assistants and Contract Cleaners, to ensure that the highest standards of cleanliness and safety are maintained throughout the building, including all external facilities.

Liaise with the Health & Wellbeing unit/team to ensure the effective management and development of all programmes related to the PARS and Rehab schemes and all other Health and Wellbeing initiatives within the LeisurePlex, providing a clear pathway for all end users.

Oversee all dryside operations at the LeisurePlex, including set-ups and take-downs, cleanliness of all dryside rooms/halls/areas and liaise with the admin team on all events and block bookings. Ensure the dryside special events calendar is kept up to date and shared with all relevant management and other relevant staff within the LeisurePlex and the Sports Services marketing team.

Carry out a range of duties as follows:

Work with the Area Manager, Operations Manager & the Sports Health & Wellbeing Manager to implement a comprehensive programme of initiatives / events aimed at continually improving the service and to promote and ensure membership uptake and retention levels within the facility.

To identify and communicate with prospective customers and Vitality members e.g. general public, clubs, schools and local businesses, via marketing materials, customer visits / talks, etc., with the aim of promoting the Health & Wellbeing programme and increasing use of the facility.

To conduct tours of the facility and provide relevant information /advice to prospective customers.

To help ensure the provision of the high standards of customer care to and continuous service improvement in the operation of the facility.

Assist the Operations Manager in implementing robust procedures to maintain and control the inventory of equipment, furnishings and stock, etc., ensuring repair, where necessary.

Prepare reports including those relating to customer footfall, as well as membership usage, sales and retention, for the Operations Manager and Area Manager, as required.

Assist the Operations Manager in arranging appropriate and adequate maintenance contracts in the health and fitness facilities and monitor the effective and economic delivery of these to support the operation and smooth running of the facility in accordance with Council procurement policies. Assist the Operations Manager in liaising with the Plant Manager and external contractors, including recording, reporting and liaising directly with equipment service and maintenance provider to ensure facilities and equipment are well maintained in relation to the ongoing operation of all health and fitness facilities, minimising all disruption for customers.

Ensure that quality standards, work instructions, etc. in accordance with Quality Accreditation systems and agreed by the Council are followed and maintained.

Assist in ensuring the implementation of Health and Safety policies and procedures within the LeisurePlex. Ensure all Health & Safety legislation, published relevant guidelines and Council Health & Safety policies and procedures are complied with in relation to the services of the facility to provide a safe environment for customers and employees.

Ensure all Child Protection and Vulnerable Adult legislation, published relevant guidelines and Council policies, and procedures are complied with in relation to the services and activities of the Unit to provide a safe environment for customers and employees.

Liaise with staff from other Council departments, external contractors, consultants and customers regarding operational issues such as special events, bookings and operational issues.

Ensure the provision of high standards of customer care across all the services provided by the Unit and promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council.

Promote equality of opportunity and access in service delivery.

To undertake other delegated duties appropriate to the post as reasonably assigned by management.

Note:

The postholder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.

Person Specification – Gym, Classes & Programme Coordinator

Essential Criteria

Qualifications & Experience

It is essential that applicants have a minimum of:

Qualifications

1.1 – 2 A-levels (Grades A-C), NVQ level 3 or equivalent.

Experience

1.3 – Three years’ experience at a supervisory level in a wet and/or dry leisure facility.

1.4 – Three years’ experience in two of the following three areas:

• Supervisory role in a Gym or leisure facility

• Gym membership retention

• Supervisory role in a public swimming facility

Where applicants do not hold the essential qualification as outlined in 1.1 above, they must demonstrate a minimum of 5 years’ experience as outlined in 1.3 and 1.4 above.

Skills

1.5 – A working knowledge of the Microsoft Office suite of computer programmes.

Desirable Criteria

Qualifications & Experience

It is desirable that applicants have a minimum of:

Qualifications

1.6 – Qualification in Swimming Pool supervision and operations and/or a qualification in Gymnasium management or sales / marketing. E.g. National Pool Management Qualification (NPMQ), Royal Lifesaving Society Pool Trainer Assessor Award or equivalent.

Experience

1.7 – Four years’ experience at a supervisory level in a wet and/or dry leisure facility.

Where applicants do not hold a qualification as outlined in 1.1 above, they must demonstrate a minimum of 5 years’ experience as outlined in 1.5 above.

1.8 – Experience of working with Quality Assurance models such as Customer Service Excellence.