Head Of Client Services

Head of Client Services

General Manager Grade (DOH Grade Code, 0041)

CRC, Vernon Avenue, Clontarf, Dublin, D03 R973

(Travel required across CC locations)

The Central Remedial Clinic (CRC) is a publicly funded Section 38 Agency, a registered charity, and a company limited by guarantee. The CRC is a national, non-residential provider of specialist services, delivering care, assessment, treatment, and development supports to children and adults with disabilities.

The CRC currently supports approximately 4,000 individuals and families across Ireland through services delivered from main centres in Clontarf and Clondalkin, regional centres in Limerick and Waterford, and community-based locations across Dublin.

Services are delivered across three core areas:

• Adult Day Services
• Children’s Disability Services
• Enhanced Complex Care Pathways

With a workforce of approximately 400 staff, CRC is committed to delivering high-quality, person-centred services that enable individuals to achieve their full potential and live inclusive, meaningful lives.

Our Strategy

CRC is currently delivering an ambitious programme of transformation through its strategy Creating Pathways that Empower and Enable (2025–2030). This strategy sets out a clear direction to strengthen access, quality, and equity in disability services, underpinned by co-design, partnership, and continuous improvement.

We recognise that every person, regardless of individual ability receives the right support at the right time. Our purpose is to deliver the services that make this real for people with complex disabilities. Our ambition is to change perceptions and experiences, so that disability is recognised as a difference that enriches society.

Message from the CEO

“I am delighted to invite applications for the role of Head of Client Services at a truly pivotal moment for the Central Remedial Clinic.

This is a rare and career-defining opportunity to shape the future of disability services in Ireland — not only within CRC, but across the wider sector. With an ambitious transformation agenda underway, this role offers the successful candidate the platform to lead meaningful, system-wide change that will directly impact the lives of the children, adults and families we support every day.

As a key member of the Senior Leadership Team, the Head of Client Services will influence how services are designed, delivered and continuously improved — ensuring that access, quality and person-centred care are realised in practice, not just in principle. This is a role for a leader who is energised by challenge, motivated by purpose, and committed to amplifying the voice and experience of those we serve.

We are seeking an experienced, authentic and values-driven leader who will bring courage, clarity and ambition — someone who can lead transformation at scale, inspire high-performing teams, and build strong partnerships that extend our impact.

For the right person, this is more than a leadership role — it is an opportunity to leave a lasting legacy: to shape services, influence national thinking, and deliver tangible improvements that enable people with disabilities to live fuller, more inclusive lives.

I warmly encourage those who share our values and ambition to consider this exceptional opportunity.”

The Opportunity

This is a key senior leadership role within CRC, offering the opportunity to shape the future of person-centred disability services at a time of significant strategic transformation.

The successful candidate will bring integrity, ambition, and a clear sense of purpose, alongside a genuine belief in the potential of every person we support. They will be an authentic and courageous leader, capable of driving improvement, leading transformation, and delivering measurable outcomes aligned to the CRC’s strategic objectives.

This is a significant opportunity to shape the future of community disability services within a dynamic, values-driven organisation.

Leadership and Values in Action

As a member of the Senior Leadership Team, the Head of Client Services will demonstrate visible, values-driven leadership that shapes culture, drives performance, and improves outcomes.

• Person-Centredness: Ensures people with disabilities are at the heart of all decisions, with services designed around their needs and experiences
• Quality: Drives excellence and continuous improvement in service delivery and outcomes
• Respect: Promotes dignity, inclusion, and a culture where all voices are heard
• Stewardship: Ensures responsible use of resources and delivery of sustainable, high-quality services
• Courage: Leads with integrity, makes informed decisions, and drives change in the best interests of service users
• Collaboration: Builds strong partnerships and enables integrated, cross-functional working

A full Job Description is attached.

Department of Health Salary Scale, General Manager (Grade code 0041) applies. Salary Scale €87,471 to €108,804.

Informal enquiries to Sandra Duffy, Head of People and Engagement, Tel 087-3412178, sduffy@crc.ie.

Applicants must demonstrate in their CV and supporting documentation how they meet the above criteria as short-listing will apply.

Please submit your application via the 'Apply Now' button below. Please note that applicants must have a right to work in Ireland at the time of application.

Applications must be received by 5pm, Monday 13th July 2026.

Data Protection: Please refer to CRC Privacy Statement | Central Remedial Clinic to learn more about how we handle your personal data and the rights that you have during the recruitment cycle.

Post Subject to HSE Approval

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