Head of Warehouse & Logistics

The Company: 

Established in 1965, Carraig Donn is Ireland’s premier retailer of Fashion, Jewellery and Giftware products. At Carraig Donn, we are inspired by our long history as an Irish retailer, and we draw on our heritage as we consistently innovate and evolve. Our team of experienced buyers strive to bring our customers quality products that are unique and exclusive to Carraig Donn stores. The Carraig Donn customer is central to our success, and we pride ourselves on providing genuine, honest customer service and an excellent retail experience. Our aim is to build positive, lasting relationships with our customers by providing them the right products – when and where they need them. Carraig Donn is 100% Irish owned and operated. We currently employ over 500 people across our Head Office and retail stores with 40 branches nationwide. Our central warehouse, buying offices, dispatch centre and e-commerce operations are all conducted from our home on the Lodge Road, Westport, Co. Mayo. With buying offices also located in Ennis, and Dublin. Carraig Donn is continuing to grow year on year, with an exciting 10-year expansion plan. 

Purpose of the Role

To oversee all warehouses, online fulfilment, and retail dispatch operations. This role ensures efficient and timely delivery of products to customers and stores, optimising processes for inventory control, order accuracy, staff management, and logistics coordination. You will play a key leadership role in supporting the company’s omnichannel retail success. This role is located in Westport, and Castlebar in Co. Mayo.

Key Responsibilities

Operational Leadership

- Lead and manage the warehouse, online dispatch, and retail stock replenishment teams.

- Work with the wider leadership team to ensure business needs are met for all stakeholders in an organised process led approach.

- Oversea the implementation of best practices in order fulfilment, stock handling, and goods-in processes.

- Drive sustainability practices within the warehouse, including waste reduction, responsible resource use, and support of company-wide environmental initiatives.

Logistics & Dispatch

- Forward planning for container intake and space management plans to support large volumes of stock holding.

- Manage warehouse space effectively to accommodate inbound and outbound stock flows, forecasting storage needs and collaborating with the Buying, Operations, and Stock Control teams to plan for and respond to capacity issues.

- Review and assign the most efficient delivery routes in conjunction with Operations, the Team Leader and internal drivers.

- Oversea contract negotiations with couriers, and delivery partners

- Overall responsibility for company vehicles and transport-related compliance.

Inventory Management

- Oversee stock control and cycle counts with the Stock Controller & Compliance Manager.

- Ensure sufficient stock of non-sale operational supplies, such as packaging materials, stationery, and other consumables, in the absence of a designated buying team.

- Working with the teams to create improved stock accuracy in the warehouse

System & Process Development

- Lead and support continuous process improvement initiatives, especially relating to system upgrades and operational efficiencies.

- Maintain accurate data in warehouse and inventory management systems (WMS/ERP).

- Work with IT and eCommerce teams to optimise system integrations and workflows.

- Recommend and implement automation tools or process enhancements.

People Management

- Support the Warehouse Operations Manager through regular one-to-one meetings.

- Assist with the supervision and development of team leaders and their operational teams.

- Foster a culture of safety, accountability, and continuous improvement.

Health & Safety

- Ensure warehouse activities comply with all safety and legal requirements.

- Maintain a clean, organised, and hazard-free environment.

Qualifications & Experience

Essential:

- 5+ years in warehouse, logistics, or fulfilment operations, ideally in a retail/eCommerce setting.

- Experience managing teams of 10+ in a fast-paced distribution environment.

- Strong working knowledge of inventory systems, WMS, and courier integrations.

- Ability to plan, lead, and problem-solve across multiple fulfilment streams.

Desirable:

- Lean or Six Sigma certification.

- Experience with both B2B and B2C distribution.

- Familiarity with Shopify, or similar platforms.

Skills & Attributes

- Strong leadership, communication, and interpersonal skills

- Highly organised with excellent attention to detail

- Data-driven mindset and KPI-oriented

- Calm under pressure and solutions-focused

- Flexible and adaptable to changing priorities

What We Offer:

Competitive Compensation Package: We value your expertise and contribution. Enjoy a competitive salary that reflects your experience and skills.

Flexible Work-Life Balance: We understand the importance of balancing personal and professional commitments. Benefit from flexible working arrangements that suit your lifestyle.

Career Advancement Opportunities: Grow your career with us. Join a team of industry professionals dedicated to your success. Take advantage of our culture of mentorship and development as you progress within our organization. Paid apprenticeships allowing you to achieve level 6 certification

Supportive and Inclusive Work Environment: At Carraig Donn, we foster a culture of collaboration and respect. Join a diverse team of talented individuals who are passionate about delivering exceptional customer experiences.

Continuous Learning and Development: We invest in our employees' growth and development. Access a variety of learning resources, training programs, and workshops to enhance your skills and knowledge.

Comprehensive Benefits Package: Enjoy peace of mind with our comprehensive benefits package, and access to a health and wellbeing support plan.

Employee Discounts and Perks: As a valued member of our team, you'll enjoy generous staff discounts on our exclusive product range. Take advantage of our employee referral scheme and other exciting perks.

Health and Wellbeing Initiatives: Your health and wellbeing are important to us. Benefit from initiatives such as our bike-to-work scheme and access to our Employee Assistance programme, as well as our employee platform offering mindfulness resources, lifestyle savings, and more.

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