Health Service Manager

About This Role:

Responsible for managing the customer relationship for one or a number of key customers within the eircom NI portfolio delivering excellent customer experience 

Expectations From The Role:

• Responsibilities 

• Analyse and regularly review service performance against Service Level and Operational Level agreements 

• Ensure services are delivered in an efficient manner, maximizing profitability and demonstrating value for money internally and to customers 

• Provide regular reports on service performance and achievement to the customer and internally 

• Identify and manage any actions required to maintain or improve service levels 

• Act as primary interface between customer and eircom, building and / or enhancing mutually beneficial relationships 

• Improve customer satisfaction 

• Build and maintain strong collaborative relationships with suppliers, both internal and external 

• Instigate remedial actions to address any service affecting issues 

• Analyse trends and identify areas for improvement 

Requirements For A Successful Application:

• 3 - 5 years experience in a service management role within a managed services environment 

• ITIL Service Management certification 

• Customer focused 

• Strong teamwork and interpersonal skills 

• Strong oral and written communication skills 

• High level of planning and organisational skills 

• Previous experience in telecommunications or networking service environment would be advantageous 

• Industry Background – Comms/ICT/Consulting/SI

• Managing external vendors

• Management of complex projects

• Knowledge of Operational activities

• Knowledge of Telecoms and/or IT technology and infrastructure

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