Helpdesk Administrator

Are you looking for an opportunity to join a high-performing IT Team in Kilkenny?

We are seeking a Helpdesk Administrator to join our talented team of proactive professional advisors servicing clients across Ireland. This role is an excellent opportunity to build a rewarding career in one of Ireland's fastest growing professional service Firms. The successful candidate will work closely with our IT team at Ifac Kilkenny.

About Ifac:

Founded in 1975, Ifac is Ireland's specialist professional services firm for the farming, food, agri, and family business sectors. We are an award-winning employer and one of Ireland's Top Ten Accountancy firms. Ifac is also one of Ireland’s Top200 Employers 2025 as listed by the Irish Independent in partnership with Statista, and a PrimeGlobal member firm. As Ireland's largest farming, food, and agribusiness professional services firm, ifac is proud to be certified as a B Corporation (B Corp).

Our Purpose:

Ifac's purpose is to helpits clients to build profitable sustainable futures, so that people and communities across Ireland can thrive.

Our Ambition:

With a strong focus on global best practice, Ifac has set its ambition to be a global leader in agrifood advisory, while also driving growth and excellence in Ireland's dynamic SME sector.

Life at Ifac:

Working at Ifac means being part of a dynamic team that values collaboration and professional growth. Ifac emphasises a balanced work-life environment, offering flexible working arrangements and opportunities for continuous learning and development.

Our Values:

At Ifac, we are dedicated to cultivating a workplace grounded in the core values of Energy, Commitment, Foresight, Collaboration, and Respect.

Our new Helpdesk Administrator will embody the energy to tackle any challenge, the commitment to the little things, the foresight to anticipate what’s needed, the collaboration to make it possible and the respect the everyone deserves.

Making an impact:

We build strong client connections through great service, sectoral expertise, and deep engagement. Many of our clients have been with us for generations and we have helped those families build and retain wealth, transition assets, and optimize opportunities.

The Role:

This is a full-time position working in a professional office environment. You will be an important member of our team with responsibility for supporting our helpdesk ticket system and monitoring cloud environments.

You will be:

The ideal candidate will be a highly motivated individual who can work on their own initiative with;

• A proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Good planning and organisational skills with excellent time management.
• A passion for helping people.
• A minimum of one year’s experience in a similar position.
• Ability to work on own initiative and seek assistance where required.

Rewards

Our Helpdesk Administrator will receive;

• Market leading salary.
• Substantial employer pension contribution.
• Generous annual leave allowance.
• Supportive family orientated workplace policies.
• Opportunities for internal growth and development.
• Access to bike to work scheme.
• Well-being benefits, including Digital Doctor.
• Regular wellness, social, and charity activities throughout the year.
• Voucher at Christmas.

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