High Season Crew

Overview of Role

Since opening, Titanic Belfast has welcomed over 9.5 million visitors from over 145 countries and has firmly established itself on the local, national and international stage.

Dreaming big is in our DNA and just like the designers who created Titanic, we continually innovate how we tell her story and find new ways to capture the imagination.

Following our Gallery Refresh we continue to push boundaries with immersive technology, original maritime heritage and the authentic Titanic story, to deliver an enriched, emotive visitor experience, sustaining Titanic Belfast as a world-leading ‘must-see’ visitor attraction.

To ensure we continue to deliver our famous five-star customer service to our visitors we are recruiting 85 fixed term positions to join our front of house operations teams in a variety of roles. If you have a ‘can-do’ attitude, an interest in tourism, excellent communication skills or an interest in both Titanic and Belfast’s industrial heritage, you could have the ‘Titanic Factor’ and be a part of our award-winning crew!

Being part of the High Season Crew will allow you to gain invaluable experience working with a world-leading tourist attraction.

If these opportunities are of interest to you, please keep reading for all the important information including job descriptions and more detail on the contracts available as well as the application process.

In our Retail Outlets you will be welcoming our guests and enhancing their day by engaging with them about their visit to Titanic Belfast and their trip to Northern Ireland as a whole. You will help them find mementos in the store to take away to remember their visit by or you will serve guests in the Galley Café and The Pantry while they get a tasty meal or a quick bite and a coffee.

For a lot of guests, these are the last Titanic Belfast Crew they will see on their visit, and we want to leave them with an amazing impression from their visit!

WORKING IN THE RETAIL STORE

• In our Retail Store you will be welcoming our guests and giving them five-star service while helping them find the perfect memento to take home and remember their visit with.

• You will help our guests, replenish stock and help process deliveries.

• Serve guests at the tills ensuring all financial processes are adhered to.

• You will engage with guests about their day and their purchases.

• You will be responsible for keeping the standards in the store at a five-star level while always being attentive to all guests.

WORKING IN THE GALLEY CAFÉ

• In our café you will serve our guests while they pick up a quick bite or a much-needed barista coffee.

• You will assist in the set-up, replenishment and clean down of the café whilst ensuring that hygiene and safety standards are upheld at all times.

• Processing orders accurately and in a timely manner in this fast-paced environment will be key whilst always greeting and serving our guests with five-star service.

WORKING IN THE PANTRY

• Serving guests in The Pantry could involve serving at our food counters, working on the tills or delivering meals to our guests at their tables.

• You will engage with our guests about our menu and local produce on offer while upholding our hygiene and safety standards.

• Ensuring The Pantry is always cleared and cleaned between guests and keeping all stock items replenished.

OVERALL

• Compliance with Titanic Belfast’s Health and Safety Policies and Procedures.

• Proactive and positive approach to embracing and being compliant to organisational Health and Safety Culture.

• To undertake your duties in such a way as to enhance and protect the reputation and public profile of Titanic Belfast and TBL International. Ensure adherence to and compliance with all GDPR / Data Protection related policies and procedures.

• To undertake such other relevant duties as may from time to time be required.

The Ticketing Department is often the first point of contact for our guests at Titanic Belfast and so gives you the opportunity to make a great first impression. You'll deliver exceptional, five-star service, providing guests with accurate information about Titanic Belfast and SS Nomadic, all while ensuring a seamless experience at the Ticketing kiosks and Visitor Services Desk.

As an ambassador for tourism in Northern Ireland, you'll engage with customers, handle transactions securely, assist with group reservations, and support guests with special requirements such as Audio Guides and mobility equipment. This is a fantastic opportunity to make a real impact and help enhance the guest experience at a world-class destination.

WORKING IN TICKETING

• Delivering exceptional, efficient and professional service in a warm and attentive manner that is synonymous with Titanic Belfast’s five-star standards.

• Ensure the smooth running of Ticketing kiosks and Visitor Services Desk when on shift.

• Engage and interact with customers to determine their needs and make recommendations based on their requirements.

• Be ready to answer guests queries by providing accurate and up to date information relating to Titanic Belfast and SS Nomadic as well as acting as an ambassador for tourism in Northern Ireland.

• Ensure all cash and credit card transactions are dealt with securely and efficiently in accordance with company guidelines.

• Processing of group reservations and third-party vouchers in accordance with our financial operating procedures.

• Supporting guests with Audio Guide requirements and queries. Ensuring sufficient units are charged and ready for use throughout each shift and prepared for groups arriving.

• Helping and supporting guests in need of Shop Mobility equipment i.e. Wheelchairs and mobility scooters in accordance with procedure.

• Ensure complaints are dealt with using Titanic Belfast’s agreed procedures.

• Follow all standard operating procedures as appropriate to the role.

• Compliance with Titanic Belfast’s Health & Safety Policies and Procedures.

• Proactive and positive approach to embracing and being compliant to organisational Health and Safety Culture.

• To undertake your duties in such a way as to enhance and protect the reputation and public profile of Titanic Belfast and TBL International.

• Ensure adherence to and compliance with all GDPR / Data Protection related policies and procedures.

• To undertake such other relevant duties as may from time to time be required.

Titanic was built and designed right beside our Titanic Belfast building which is in the heart of the old Harland and Wolff Shipyard. Our duty as Visitor Experience crew is to tell the Titanic Story to visitors from all around the world.

Visitor Experience crew will interact and engage with visitors throughout their visit, telling the history of Titanic to guests throughout the experience by sharing facts and stories. The role involves working across two locations, in the Titanic Belfast Experience and onboard the last remaining White Star Line Star SS Nomadic.

Main Duties and Responsibilities

• To provide all visitors to Titanic Belfast and SS Nomadic a five-star experience.

• To tell the Titanic story to guests throughout the experience by sharing facts and stories about the Titanic story, SS Nomadic, history of the shipyard and the current Titanic Quarter.

• To provide a warm welcome to all guests.

• Responsibility for interacting and engaging with visitors throughout their visit.

• Working as an integral part of the wider team.

• Undertake the role with a customer-first approach and engage with guests by:

o Coordinating the arrival and entrance of tours / groups including education groups.

o Check guests’ tickets / passes as they arrive at the Titanic experience.

o Managing queue systems and interacting with guests throughout the experience.

o Assisting with the operation of the Shipyard Ride.

o Helping guests with any questions, providing information and assistance.

o Storytelling to our guests.

o Helping to maintain a steady visitor flow.

• Implementing policies and procedures relating to all aspects of the experience.

• Compliance with Titanic Belfast’s Health & Safety Policies and Procedures.

• Proactive and positive approach to embracing and being compliant to organisational Health and Safety Culture.

• To undertake your duties in such a way as to enhance and protect the reputation and public profile of Titanic Belfast and TBL International.

• Ensure adherence to and compliance with all GDPR / Data Protection related policies and procedures.

• To undertake such other relevant duties as may from time to time be required.