Higher Executive Officer

The Role:

The Injuries Resolution Board is seeking suitably qualified applicants for the position of Higher Executive Officer.

The Board will, following an interview process, form two panels from which current and future vacancies at Higher Executive Officer grade will be filled.

Panel A: (Open competition)

Panel B: (Confined to employees of the Injuries Resolution Board)

These panels will have a lifespan of 18 months from their inception. One in three posts will be confined to employees of the Injuries Resolution Board (unless Panel B has been exhausted). All other vacancies will be filled from Panel A, based on merit.

We anticipate interviews for this panel to be held in early February 2026, with immediate vacancies available.

The Injuries Resolution Board works across a number of divisions, Operations (to include assessment and mediation functions), Finance, Corporate, Research, Communications, Business Support Services and ICT Services.

The current vacancies are within the Board’s Assessment team. The successful candidates may be appointed to a claims handling position where they will be responsible for preparing files for assessment of compensation in personal injury claims. The Board may from time to time hire candidates from the panel for other functions and may redeploy staff to other functions and Directorates within the organisation.

The Higher Executive Officer in the Injuries Resolution Board is a role with people management responsibilities. HEOs are expected to contribute actively to the implementation of the Board’s strategic objectives, to the continuous improvement of the organisation in terms of its effectiveness and efficiency and to demonstrate behaviours consistent with the organisation’s culture, values and reputation.

The duties of the Higher Executive Officer will be multifunctional. The successful candidate(s) will be required to apply resources flexibly across a range of work areas, both in terms of their own skills and experience as well as those of direct reports.

Duties will include, but will not be limited to, the following:

• Oversee a portfolio of claims through their lifecycle to ensure timely, fair, and successful resolution.

• Manage varied tasks and conflicting priorities through effective delegation and resource planning.

• Liaise with claimants, respondents (e.g., insurers), solicitors, medical professionals, and other stakeholders.

• Assess medical and other reports, ensuring due process and fair procedures.

• Liaise with Government Departments (e.g., Social Protection, Revenue).

• Prepare legal notices under the Injuries Resolution Board Acts.

• Manage assigned staff and support Operations Managers in service development.

• Contribute to best practices in customer service, process improvement and efficiency.

• Organise resources to meet objectives; analyse and prepare responses, respond to routine and non-routine queries.

• Prepare reports, presentations, and represent the Board at external events.

• Respond flexibly to workload variations and implement changes to improve effectiveness.

Note: This description outlines major responsibilities and will be reviewed on an ongoing basis.

Person Specification

Essential

• Ability to prioritise and effectively manage a significant and diverse portfolio of work.

• Ability to analyse and think critically, quickly grasping complex issues and communicating these effectively.

• Ability to interpret evidence from medical and other reports.

• Understanding of the personal injuries claims and court awards systems, including the Personal Injuries Guidelines.

• Excellent written and verbal communication skills – including preparation of reports, drafting correspondence and capability to present material in a clear, concise, comprehensive and convincing manner.

• A team player with proven ability to contribute to organisational and strategic issues outside of the confines of the function.

• Capable of working to tight deadlines.

• Strong attention to detail & accuracy, ability to follow procedures with a focus on high quality outputs.

• Experience in working with customers, with a focus on good customer outcomes.

• Ability to work on one's own initiative, whilst being able to take direction.

• Strong interpersonal skills and the ability to build relationships and engage with a range of different stakeholders.

• Working knowledge of MS Office or similar.

Desirable

• Previous experience of working in a high-volume environment, with strong case management skills would be a significant advantage.

• Knowledge and appreciation of the statutory, regulatory and policy framework under which the Injuries Resolution Board operates.

• A competent understanding of the overall personal injuries system with an in-depth knowledge of the Personal Injuries Resolution Board Acts 2003 to 2022, the Personal Injuries Guidelines and other relevant legislation.

• Knowledge and relevant experience of a role in any of the following settings: claims handling, insurance, administrative justice, quasi-judicial or regulatory body.

• Experience of case management and having regard to fair procedures and due process.

• Team Management skills – practical experience of managing staff, setting clear and realistic objectives and reviewing their performance.

• A relevant third level qualification in a related area.

Competencies for the Role

• Teamwork & Team Leadership

• Judgement, Analysis & Decision Making

• Management & Delivery of Results

• Interpersonal & Communication Skills

• Specialist Knowledge, Expertise and Self-Development

• Drive & Commitment to Public Service Value

In addition to a highly competitive remuneration package, we offer access to the following:

• Flexi time

• Car Parking on site

• Generous support for further education and development

• Paid Maternity Leave

• Paid Paternity Leave

• Paid Sick Leave

• 24/7 Employee Assistance Programme

• Wellness events, talks & supports

• Pension schemes

• People-focused policies to support all life stages

• Secure on-site bicycle parking & Cycle to Work Scheme

• Tax Saver Travel Pass

The offices are also on the Red Luas line and many Dublin Bus Routes. Successful candidates will be able to apply for Blended working.

Terms & Conditions

Tenure

The Higher Executive Officer in the Injuries Resolution Board is a full-time position. There are two positions available on a permanent basis as a public servant, subject to satisfactory completion of the probationary period.

Salary Scale

€58,847 – €74,112 per year