Higher Executive Officer

1) Who we are

The Residential Tenancies Board (RTB) is an independent public body that regulates Ireland’s rental sector. We work to deliver a fair rental system for everyone in Ireland.

In our role, we:

• Inform tenants and landlords about their rights and responsibilities

• Ensure landlords register tenancies and follow rental law

• Help to resolve tenancy disputes

• Provide trusted data and insights to inform rental sector policy

• We are committed to delivering quality services that make the rental sector fairer and easier to navigate.

We operate under the auspices of the Department of Housing, Local Government and Heritage.

What we do

A healthy rental sector is a vital part of a well-functioning housing market. Our work is central to delivering this for Irish society.

Each year we:

• Register over 300,000 private, Approved Housing Body, cost rental and student-specific accommodation tenancies.

• Resolve disputes between more than 9,000 landlords, tenants and neighbours.

• Run targeted compliance campaigns to ensure landlords are following rental law.

• Provide information on rental law to 700,000 visitors to our website.

• Publish four quarterly updates with the latest data on the state of Ireland’s rental sector.

How we function

• Staffing: We have an approved staffing level of approximately 136 employees. We also outsource some business processing, legal and information technology functions to external providers.

• Funding: We are funded by tenancy registration fees, dispute fees and Government funding through the Department of Housing, Local Government and Heritage.

• Priorities: You can read about our strategic priorities in the RTB’s Statement of Strategy on our website.

2) Working with us

Equal opportunities

We are an equal opportunities employer. We are committed to employment policies, procedures and practices that do not discriminate because of a person’s gender, civil status, family status, age, disability, race, religious belief, sexual orientation or membership of the Traveller community.

We aim to create a diverse, inclusive and rewarding place to work. We believe that we benefit from the different backgrounds, experiences and perspectives of our staff. We encourage talented people from all backgrounds to join our organisation.

Career development

As a Higher Executive Officer at the RTB, you will have opportunities to grow your career and to experience a wide range of responsibilities. You will deal directly with RTB staff, stakeholders and members of the public helping to respond to their queries and to resolve issues. You may also have the opportunity to broaden your skillset by taking part in groups and projects outside of your formal duties.

At the RTB, we recognise and value the contribution of our staff, and we continually invest in their development. Our work environment supports staff and provides opportunities for personal and professional development.

Your work at the RTB will make an important contribution to delivering a fair rental sector that works for the people of Ireland. You will work together with a team of experienced colleagues who are experts in rental law and regulation.

Benefits

Your benefits as a Higher Executive Officer will include:

• Hybrid working environment with flexible working hours, including the ability to accrue flexi credits both while working remotely and in the office (up to 1.5 days’ additional flexi leave per month).

• Public sector pay rates with incremental progression (Higher Executive Officer level).

• Generous annual leave - 29 working days per year, rising to 30 after five years’ service at the grade.

• Public sector pension scheme membership.

• City centre location which is easily accessible by public transport.

• Career progression and cross-skilling opportunities.

• Educational supports though employer sponsored academic education, paid study leave, and in-house training and development programmes.

• Access to Taxsaver travel tickets.

• Access to Bike-to-Work Scheme and bike storage.

• Confidential counselling services provided as part of our Employee Assistance Service (EAS).

3) About the role

The RTB is seeking to establish a Higher Executive Officer (HEO) panel as part of this recruitment process from which current and any future permanent or specified or fixed-term Higher Executive Officer posts, which arise during the life of the panel, may be filled.

The Higher Executive Officer position is a key member of the RTB’s middle management team and is responsible for completing stated objectives under organisational and business unit plans. The Higher Executive Officer may be involved in project management and or the management of a business unit, ensuring clear identification of roles and responsibilities and managing staff.

As a member of RTB’s middle management team, each Higher Executive Officer is required to promote the organisation’s mission and values through their actions, communications and leadership. Successful candidates will be responsible for driving the RTB’s strategic plan, specifically the implementation of changes in stakeholder interactions and business processes.

The exact role you will do and the business unit you will be assigned to will depend on your skills and the business needs of the RTB. For operational reasons and in response to business needs, Higher Executive Officers may be moved between business units during their employment with the RTB.

Who will I report to?

The Higher Executive Officer reports directly to the Head of the Business Unit in which they are working. The successful applicant will also advise and interact with the Executive Leadership Team and staff at all levels in respect of matters related to their areas of responsibility.

What will my responsibilities be in this role?

The Higher Executive Officer will play a key multifunctional role in supporting the effective delivery of the Residential Tenancies Board’s statutory functions. Working closely with the Head of Business Unit, the Higher Executive Officer will contribute to operational delivery, strategic initiatives, and continuous improvement across their area of responsibility.

Key duties will include:

Operational Delivery and Service Improvement

• Ensuring the effective and timely delivery of all assigned duties, responsibilities and targets within your area of work.

• Driving improvements in work practices, processes and service quality to enhance operational efficiency and organisational effectiveness.

• Ensuring end-to-end business unit processes are efficient, effective and aligned with organisational objectives and legislative requirements.

Line Management and Resource Coordination

• Providing leadership, direction and support to assigned staff, ensuring effective performance management, delegation, coaching and development.

• Organising people and resources to meet defined goals, targets and operational objectives, while managing fluctuations in workload and service demands.

• Ensuring staff understand relevant legislation, organisational policies and business processes and are appropriately trained to meet role requirements.

• Managing and overseeing assigned casework streams (where relevant to the role) to ensure cases are scheduled, progressed and resolved within required timeframes and in accordance with organisational standards.

Strategic and Project Support

• Supporting the development and delivery of business unit and organisational priorities, including contributions to strategic planning aligned to the RTB’s evolving mandate.

• Leading or supporting projects as required, ensuring high standards of project management, risk and issue identification and timely reporting to key stakeholders.

• Participating in organisational development initiatives and cross-functional working groups to drive key strategic outcomes.

Stakeholder and External Liaison

• Engaging with internal and external stakeholders as appropriate to the role, including landlords, tenants, their representatives, legal professionals, Government Departments and other relevant parties.

• Building and maintaining strong working relationships across internal teams to support integrated service delivery and organisational objectives.

Reporting, Analysis, Presentation and Representation

• Preparing high-quality reports, presentations, briefing materials and policy inputs for senior managers and other relevant audiences.

• Analysing data within your area to identify trends, risks and opportunities and presenting insights to support operational and strategic decision-making.

• Presenting, where required, to the Board, Director, Executive Leadership Team or Senior Management Team and representing the RTB at external events or conferences on matters related to your role.

Policy, Compliance and Knowledge Management

• Maintaining up-to-date knowledge of relevant legislation, regulatory requirements and technical developments affecting the business unit.

• Contributing to the drafting, review and updating of policies, procedures, guidelines and documentation to ensure compliance and best practice.

• Acting as a key point of expertise within the business unit and providing informed recommendations on complex or non-routine matters.

Leadership Support and Additional Duties

• Supporting and deputising for the Head of Business Unit to ensure the effective and efficient running of the function.

• Participating in RTB projects, initiatives and meetings as required, contributing constructively to organisational goals.

• Undertaking any other duties appropriate to the role as may be assigned from time to time.

Note:

• The above is a general summary of the Higher Executive Officer duties within the RTB. Duties may vary depending on the nature of work carried out by the business unit you are assigned to.

• The responsibilities outlined in this job description should not be regarded as comprehensive in scope and may be added to or altered as required, in line with the business requirements of the RTB.

• Higher Executive Officers must be flexible and be prepared to fulfil other roles and responsibilities at a similar level within the RTB.

Immediate Vacancies at Higher Executive Officer Level

The Residential Tenancies Board is seeking to fill three immediate Higher Executive Officer vacancies across the organisation. These roles include:

Higher Executive Officer - Executive Assistant to the Director

Higher Executive Officer – Corporate Services

Higher Executive Officer – Compliance and Enforcement

Each position plays a key part in supporting the RTB’s statutory functions, operational effectiveness and organisational development. Brief summaries of each role are provided below.

Salary Scale

The salary scale for the position (rates effective from 1st February 2026) is:

€56,607 - €75,788 per year