Home Support Resource Officer

Remuneration

The salary scale for the post is (as at 01/02/2026)

€52,235 €53,798 €55,391 €57,021 €58,659 €60,569 €62,485 LSIs

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Principal Duties and Responsibilities

•        The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree.

• Maintain awareness of the primacy of the patient in relation to all activities.

• Performance management systems are part of the role and you will be required to participate in the Group’s performance management programme.

Service:

•        Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

•        Assist in the organisation and administration of the Home Support Services office/s.

• Work with other team members in delivering a Home Support Service.

•        Liaise with health professionals, and home support providers (HSE, Not for profit, For Profit) as necessary.

•        Allocation of Home Support services (where delegated by the Home Support Resource Manager) to applicants in accordance with the Standard Operating Procedures within Home Support Services.

•        Liaise with HCSAs and support the efficient delivery of Home Support Services to clients.

•        Attend Case Conferences & Multi-Disciplinary Case Conferences as required.

•        Assist in keeping and maintaining appropriate records of clients in receipt of Home Support Services, including feedback received in relation to client satisfaction with service or otherwise.

•        Communicate with clients/families in relation to service delivery and escalate any concerns received.

Staff:

The post holder will deputise for the Home Support Resource Manager as required.

• Assist in managing the contract hours of HCSAs to include;

–       Scheduling care and cross cover

– Management and maintenance of staff rosters and hours

– Assist in the management of travel & travel time of HCSA’s

•        Supervise and ensure the wellbeing of staff where assigned to the post or within their own remit

•        Assist the Home Support Resource Manager with the recruitment, induction and ongoing training requirements for HCSAs in their area to ensure a quality service.

Administration:

•        Assist in keeping and maintaining appropriate records in relation to Home Support Service delivery ensuring information is accurate and readily available.

• Assist in invoice processing as required.

•        Record and collate accurate data using monthly dataset return to include KPIs, National Service Plan tracker and other templates, as required.

•        Ensure the efficient day-to-day administration of area of responsibility including preparation of clear and concise reports.

• To work with the Home Support Audit Team as required

•        Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

• Carry out any other duties that may be assigned time to time.

•        Attend staff meetings and contribute constructively to the smooth running of the relevant service area as required

Education & Training:

·        Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate

KPI’s

• The identification and development of Key Performance Indicators (KPIs) which are congruent with the HSE West & North West service plan targets.
• The development of Action Plans to address KPI targets.
• Driving and promoting a Performance Management culture.
• In conjunction with line manager assist in the development of a Performance Management system for your profession.
• The management and delivery of KPIs as a routine and core business objective.

PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS:

·        Employees must attend fire lectures periodically and must observe fire orders.

·        All accidents within the Department must be reported immediately.

·        Infection Control Policies must be adhered to.

·        In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits.

·        In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Buildings is not permitted.

·        Workwear policy must be adhered to.

·        Provide information that meets the needs of Senior Management.

·        To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Risk Management, Infection Control, Hygiene Services and Health & Safety

·        The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment.

·        The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility.

·        The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas:

o   Continuous Quality Improvement Initiatives

o   Document Control Information Management Systems

o   Risk Management Strategy and Policies

o   Hygiene Related Policies, Procedures and Standards

o   Decontamination Code of Practice

o   Infection Control Policies

o   Safety Statement, Health & Safety Policies and Fire Procedure

o   Data Protection and confidentiality Policies

·        The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Group’s Risk Management Incident/Near miss reporting Policies and Procedures.

·        The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment.

·        The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services.

·        The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager.

·        The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others.

·        The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained.

·        The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment.

·        It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience

Candidates must on the latest date for receipt of completed application forms for the post possess:

1A. Professional Qualification, Experience etc.

I.                 Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004.

Or

II.               Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish (See Note 1). Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination.

Or

III.              Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction

Or

IV.             Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI).

Note1:Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate established programme or the Leaving Certificate vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria.

And

1B. Candidates must possess the requisite knowledge and ability, including a high standard of suitability and management ability, for the proper discharge of the office.

2. Health

Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

3. Character

Each candidate for and any person holding the office must be of good character.

Post Specific requirements specific to the post

• Demonstrate knowledge of MS Office suite, in particular Excel proficiency

• As this post may involve regular travel, access to suitable personal transport to fulfil the requirements of the role is required

Other requirements specific to the post

A flexible approach to working hours is required as out of hours work may be assigned by the Line Manager for short periods of time (e.g. evening/weekend/on call).

HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016).

Additional eligibility requirements:-

Citizenship requirements

Eligible candidates must be:

(i)               EEA, Swiss, or British citizens

OR

(ii)              Non-European Economic Area citizens with permission to reside and work in the State

Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status.

To qualify candidates must be eligible by the closing date of the campaign.

Skills, competencies and/or knowledge

Candidates must demonstrate:

Professional Knowledge & Experience

·        A comprehensive understanding of the Irish Health system and structures.

·        Ability to work in line with relevant policies and procedures.

·        Commitment to developing own professional knowledge and expertise.

·        Ability to work with high levels of accuracy with great attention to detail, while meeting the demands of a busy office.

·        Strong IT skills in MS Office suite, in particular Excel and other systems such as SAP.

Planning & Managing Resources

·        Ability to effectively plan and manage own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met.

·        Ability to effectively manage staff rosters

·        Ability to effectively manage multiple tasks.

·        Ability to manage within allocated resources and a capacity to respond to changes in a plan.

·        Ability to maintain an awareness of value for money.

Commitment to a Quality Service

·        Awareness and appreciation of the service user and a strong commitment to providing a quality service.

·        Ability to embrace and promote the change agenda, demonstrate flexibility and initiative including the ability to adapt to and implement change.

·        Ability to support the team through service improvement / change processes.

Team Working

·        Ability to work on own initiative as well as part of a team, promoting a positive team spirit.

·        Leadership potential, the ability to manage the performance of others and support staff development.

·        Ability to establish a good working relationship with a wide range of internal and external stakeholders.

Evaluating Information, Problem Solving & Decision Making

·        Ability to recognise when it is appropriate to refer decisions to a higher level of management.

·        Flexibility, problem solving and initiative skills including the ability to adapt to change.

·        Ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate.

·        Numeracy skills, an ability to analyse and evaluate information and make effective decisions.

·        Ability to maximise the use of ICT coupled with excellent computer skills (Microsoft Office and specifically Excel).

·        Initiative in resolving issues, problem solving, proactively developing new proposals and recommending solutions.

Communications & Interpersonal Skills

·        Ability to engage with families and service users in a client centred manner

·        Good communication and interpersonal skills including the ability to present information in a clear and concise manner.

·        Strong written communication skills.

·        Ability to work as part of the team to establish a shared sense of purpose and unity.

·        Ability to maintain relationships with a variety of stakeholders