Hotel Receptionist

ABOUT US

Nestled in the heart of Ireland, in the vibrant town of Tullamore, the Bridge House Hotel is one of the leading wedding venues in Offaly, perfectly located with easy access from Dublin, Galway, and Limerick.

Our luxurious four-star hotel is a family run hotel renowned across the Midlands and central Ireland for hosting unforgettable weddings, providing warm hospitality and memorable experiences for our guests. Weddings and Special Events are at the heart of what we do.

ROLE RESPONSIBILITIES

We are looking for a warm, professional and enthusiastic HotelReceptionist to join our Front of House Team at Bridge House Hotel.

As the first point of contact for all our guests, you will play a key role in providing and ensuring an overall exceptional and memorable experience for all visitors and guests at our hotel.

As a receptionist, you will be responsible for ensuring every guest receives a warm, friendly and efficient service from arrival through to departure. You will work closely with all hotel departments to ensure a seamless guest experience while maintaining the highest standards of professionalism.

Key Responsibilities

• Welcome all guests and visitors in a friendly, professional and engaging manner
• Complete guest check-ins and check-outs
• Manage guest reservations, amendments and cancellations
• Answer telephone and email enquiries promptly and professionally
• Respond to guests queries and promptly and efficiently
• Process payments and maintain accurate cash handling procedures
• Provide guests with information about the hotel and hotel facilities attractions and amenities
• Handle any potential issues before they escalate when necessary
• Coordinate with key stakeholders and departments regarding guest requirements such as Housekeeping, Maintenance and Food and Beverage

Key Skills & Requirements

• 1-year minimum previous experience in a hotel reception or customer service role
• Excellent communications and interpersonal skills
• Excellent organisational and multitasking skills
• Strong attention to detail
• Strong technical skills
• Flexibility to work a variety of shifts, including evenings, weekends and public holidays

Desirable Qualifications

• Experience using hotel property management systems (for eg: Hotsoft)
• Local knowledge of the Midlands area and visitor attractions

Personal Attributes

• Passion for hospitality and guest services
• Professional appearance and positive attitude
• Strong team player
• Results driven
• Flexible and adaptable

What We Offer

• Competitive salary
• Supportive family-oriented working environment.
• Certified “Great Place to Work”
• Bike to work scheme
• On site parking
• Wellness programme
• Gym membership
• Staff discounts
• Pension scheme
• Discounted Group Health Insurance
• Ongoing training and development

The Bridge House Hotel is an equal opportunity employer