Hotel Receptionist / Reservations Agent

About the role

Key Responsibilities:

• Greet and check in guests in a warm, professional manner

• Manage phone, email, and online reservation inquiries

• Update and maintain room availability using our booking system

• Process payments and issue invoices

• Provide information about hotel services, local attractions, and transportation

• Coordinate with housekeeping and other departments to ensure smooth guest experiences

• Handle guest concerns and resolve issues promptly

Requirements:

• Previous experience in hotel reception or reservations preferred

• Excellent communication and interpersonal skills

• Proficiency in hotel booking systems (e.g., protel, Opera etc.) is a plus

• Ability to multitask and remain calm under pressure

• Fluent in English; additional languages are a plus

• Flexibility to work shifts, including evenings, weekends, and holidays

What you will need

Required criteria

• Excellent communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Fluent in English
• Flexibility to work shifts, including evenings, weekends, and holidays