Hotel Receptionist

The Royal Marine Hotel is delighted to invite applications for the position of Full-Time Receptionist to join our Front Office team in our 228-bedroom, 4-star hotel.

We are looking for an enthusiastic, professional and guest-focused individual with a genuine passion for hospitality and delivering exceptional service.

As a Hotel Receptionist, you will play a key role in creating a warm, welcoming and seamless experience for our guests. Your responsibilities will include check-in and check-out procedures, handling inquiries, assisting with reservations and ensuring the highest standards of customer care. The ideal candidate will be friendly, detail-oriented and comfortable working in a fast-paced environment.

• Provide a warm, professional welcome to all guests throughout their stay.
• Manage check-in and check-out procedures efficiently using the hotel’s Property Management System (PMS).
• Handle guest inquiries in person, by phone and via email, ensuring prompt and helpful responses.
• Assist with reservations, amendments and cancellations.
• Process payments, pre-authorisations and billing queries accurately.
• Liaise with other departments, including housekeeping and maintenance, to support guest needs.
• Maintain strong knowledge of hotel services, current promotions and local attractions.
• Address and resolve guest concerns in a professional and timely manner, escalating when required.
• Ensure compliance with hotel policies and health & safety standards.
• Keep the front desk area clean, organised, and presentable at all times.

This is a full-time position requiring flexibility, including evening, weekend, and public holiday shifts.

• Previous experience in hotel reception.
• Excellent verbal and written communication skills with a professional, approachable manner.
• Strong organisational skills and the ability to multitask in a busy environment.
• Keen attention to detail and a proactive, solutions-focused approach.
• Experience with a PMS (preferably HOTSOFT) is an advantage, though training will be provided.
• Ability to work both independently and as part of a team.
• A genuine commitment to delivering outstanding customer service.

• Career development opportunities and ongoing training.
• Discounted spa treatments.
• Access to the on-site gym and swimming pool.
• Meals on duty and healthy snack options.
• Free parking and access to the bike-to-work scheme.
• Staff accommodation discounts at our sister properties.
• Recognition programmes, including Employee of the Month and Leaders of the Quarter.
• Employee referral bonuses.

Please note: Candidates must have full-time permission to work in Ireland.

If you are a hospitality professional looking to join a dynamic and dedicated team in a prestigious hotel, we would love to hear from you!