Hotel Receptionist

Description of Role:

We are now inviting applications for the role of Hotel Receptionist to join our busy Front Desk team.

Flexible hours are available for experienced candidates.

Requirements:

• Minimum 2-3 years experience working at the Hotel Front Desk.
• A commitment to offering exceptional service and standards.
• Proficient in Opera or similar reservation system.
• Fluent English and excellent communication skills.
• Ability to work well in a team environment and on own initiative essential.
• Well groomed and presenting a professional appearance to all of our guests.

Key Duties & Responsibilities:

• Greet the guests on arrival and at all times in warm, welcoming and friendly manner.
• Check in/out guests effectively ensuring all details are correct.
• Carry out tasks effectively using computerized system.
• Ensure that any additional requirements (upselling) for guests are offered i.e. dinner reservations, porter etc.
• Ensure that all charges are posted correctly onto room bills.
• Take reservations and respond to guests quickly.
• Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.
• Correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
• Ensure that relevant people receive any messages immediately.
• Dealing with any guest requests/queries in a polite and attentative manner and reporting any problems to the Duty Manager.
• Balancing reception cash at end of each shift.
• Ensuring that departmental floats are signed in/out.
• The sensible allocation of rooms to customers having viewed all relevant guest requests.
• Handling safe deposit for guests.
• Maximising all sales opportunities at the desk.
• Dealing with foreign exchange for customers.
• Ensure that all monies are kept secure at all times.
• Be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security.
• To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook.
• Assist the Front Office Manager and Reception Supervisor in ensuring the smooth running of the front desk.

Benefits:

• An opportunity to work in one of Ireland's heritage and best towns.
• Competitive rates of pay
• Complimentary meals while on duty
• Complimentary Car Parking Facilities
• On-going training and development
• Opportunity for further career progression
• Uniforms are provided
• Flexible working hours
• 10% discount in Gift Shop on site
• Discounted Gym Membership available
• Bike to work scheme
• IHF Accredited Quality Employer

Click Apply Now to submist your application today!