Hotel Reservations Agent

Reservations Agent – 4* Grand Hotel, Malahide

Now under the management of FBD Hotels & Resorts, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

· Managing reservations

· Supporting reservation agents with individual reservations/enquiries

· Adhering to hotel SOPS and company policies

· Ensure the highest level of customer service at all times

· Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.

· Assisting in maintaining accurate inventory control for rooms

· Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back

· Assisting Manager with departmental reporting for both properties

· Managing rate codes, group booking platform and systems utilisation

· Supporting Departmental Manager with day to day running of department for both properties.

The ideal candidate will have:
· Previous experience in a similar role in a hotel environment

· Ability to prioritize in a fast-paced environment

· Accuracy & strong attention to detail

· Flexibility in day-to-day job demands

· Standards driven & customer focused

· Excellent organisational and communication skills

· Work well within a team environment and also be able to use own initiative

Perks of Joining the Team:

• Meals on duty
• Complimentary parking on site
• Free use of Arena Fitness Gym
• Staff, family & friends discounts across the FBD Hotels Group
• FBD Insurance 15% Discount
• Taxsaver Scheme & Cycle to Work Scheme
• Cash Saving Scheme – Save as You Earn
• ‘Refer a Friend’ bonus scheme
• Colleague Discounted Dry Cleaning Service