Housing Manager

The Clear Homes requires an Housing Manager to join our team working on a full-time permanent basis from 9.00am to 5.30pm Monday to Friday based in our Support Office, Belfast. Reporting to the Managing Director, the successful candidate will be responsible for all aspects of Clear Homes including property management and the extensive rental portfolio of all properties.

Role Overview
We are seeking an experienced Housing Manager to oversee a portfolio of residential rental properties, maintain high service standards, and support the performance of the wider property management team. The successful candidate will manage landlord and tenant relationships, ensure regulatory compliance, coordinate maintenance, and help maximise occupancy and rental income.

Key Responsibilities

• Manage a portfolio of residential rental properties from tenancy commencement through renewal or termination.
• Act as the main point of contact for landlords, tenants, contractors, and relevant third parties.
• Coordinate repairs, planned maintenance, inspections, inventories, check-ins, and check-outs.
• Monitor rent collection, arrears, deposits, service charges, and property-related expenditure.
• Conduct regular property inspections and prepare clear reports with recommended actions.
• Ensure properties and tenancies comply with applicable housing, safety, licensing, deposit, and data-protection requirements.
• Manage tenancy renewals, rent reviews, notices, disputes, complaints, and deposit negotiations.
• Obtain and assess contractor quotations, authorise work within agreed limits, and monitor quality and completion.
• Maintain accurate records within the company's property management system.
• Track occupancy, maintenance costs, arrears, response times, and other key performance indicators.
• Build strong landlord relationships and identify opportunities to retain or grow the managed portfolio.
• Handle complex or escalated cases professionally and efficiently.
• Experience managing a substantial residential property portfolio and resolving complex cases.
• Work closely with lettings, finance, compliance, and maintenance teams to provide a consistent customer experience.
• Contribute to improvements in processes, service standards, and operational efficiency.

Person Specification

• Significant experience in residential property management or the private rental sector.
• Strong knowledge of tenancy administration, maintenance management, and relevant housing legislation.
• Experience managing a substantial property portfolio and resolving complex cases.
• Excellent communication, negotiation, organisation, and customer-service skills.
• Ability to prioritise competing demands and work effectively under pressure.
• Strong attention to detail and confidence handling financial and compliance information.
• Proficiency with property management software and Microsoft Office.
• Hold a valid driving license with access to their own vehicle during working hours.