Housing Manager

As the Housing Services Manager you will lead a team to provide a quality, effective and efficient customer facing housing management service with a strong customer focus. As Housing Services Manager you will lead, develop, communicate, and monitor KPI targets for and customer satisfaction and meeting of regulatory standards
The postholder will provide leadership and management of our Housing Services Team that includes housing and tenancy management, OMC, Service Level Agreement management, Caretakers, administration of our Residents Assistance Fund and support of the Locality Panels and Customer Scrutiny Reviews. You will develop and be responsible for implementation of housing related policies. 
You will be responsible for achieving the organisations objectives and ensuring activities are carried out to the highest standards of integrity and professionalism. This includes working to develop strong and effective cross functional working initiatives, both internally and externally, and taking the lead on developing and implementing specific operational service improvements and representing the organisation with partners and stakeholders. 
The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.