Housing Officer

Salary Range:

€46,800 per annum; paid monthly

Principal Accountabilities

The role holder will be responsible for:

Reporting

Work with the Conferences to ensure the required reports are produced on all projects, properties, and tenants managed, and maintain up-to-date accuracy of the Social Housing Management System, including but not limited to:

• Tenants.

• Rents, arrears, voids.

• Service records, repairs, and work orders.

• Incidents.

• Utilise the Social Housing Management System for the administration and maintenance of all relevant housing management files.

Lettings/Allocations

• Work with assigned Conferences to manage the letting and allocation of properties in line with the Society’s Lettings & Allocations Policy, ensuring compliance with all regulations.

Rent

Working with each assigned Conference to ensure that:

• Each Conference is compliant with the Society’s policies concerning tenant rent and service charges.

• Monitor individual rent receipts, arrears, or changes. Engage with tenants and Conference members on prevention and early warning in line with the Society’s Rent Arrears Policy, and support tenants in applying for rent assistance.

• In cases of bad debt, prepare case files in preparation for RTB cases, etc.

Estate Management

Working with the Conferences to:

• Ensure properties meet all regulatory and letting standards, including annual property inspections, stock condition surveys, and the development of preventative and long-term maintenance plans.

• Schedule contractors in relation to safety management and servicing requirements.

• Act as a secondary point of contact for tenants regarding repair requests and manage the repair service efficiently.

Tenant Management, Engagement & Communication

Involvement with the Conferences to:

• Manage anti-social behaviour and other breaches of tenancy in line with the Society’s policies and procedures.

• Signpost referrals for support, care, adaptations, and partner agencies to help sustain tenancies.

• Safeguard tenants by maintaining awareness of best practices in safeguarding vulnerable adults and children and following SVP safeguarding policies and procedures.

• Promote tenant engagement through organising meetings, events, and activities, and develop relationships with external service providers that benefit tenants.

• Obtain tenant feedback on scheme performance, repairs, and maintenance through structured feedback approaches.

Challenges

There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society:

• Ensuring confidentiality at all times.

• Ensuring a friendly and supportive atmosphere at all times.

Other Information

In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training or meetings at another location. As much notice as reasonably practicable will be given of any such requirement or change.

Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break within one week.

Education, Experience, Knowledge and Skills Required

Education

• A relevant degree in fields such as housing or property management, or a minimum of three years’ experience in a comparable role (desirable).

• Full clean driving licence (essential).

Experience

• Three years’ relevant experience in property or tenancy management is desirable.

• Experience working with a wide range of people or vulnerable groups (e.g., elderly, low-income households, marginalised individuals, homeless individuals).

• Experience working with volunteers, committees, or boards.

• Experience using housing management systems.

Skills

• Strong interpersonal, communication, listening, and influencing skills, with the ability to build relationships.

• Excellent planning and organisational skills.

• A committed team player with the ability to work on own initiative.

• Strong IT skills – Microsoft Office (Outlook, Word, Excel, PowerPoint) and housing management systems.

Knowledge

• Knowledge of the needs and issues relating to the management of older people (over 55 years) capable of independent living (desirable).

• Knowledge of technical aspects of asset management, such as health and safety, repairs, and maintenance (desirable).

• Knowledge of current regulations as they apply to social housing and housing law, including the Residential Tenancies Act (desirable).

• Knowledge of local authority procedures regarding tenant allocations and rent assistance payments (e.g., HAP/RAS), and rent structures as they apply to social housing (desirable).

• Knowledge of current AHBRA national standards, regulations, and the environment in which social housing is delivered and managed (desirable).

Personal Attributes

• Honest and trustworthy.

• Respectful.

• Flexible.

• Demonstrates sound work ethics.

• Maintains confidentiality.