HR Manager

Purpose of Role

This role is responsible for driving best-in-class employee relations, operational excellence, and strategic people initiatives at Resilience Healthcare. It leads on all aspects of employee relations – including case management, absence, and WRC claims – while proactively upskilling managers to reduce frequency. The role ensures a seamless onboarding experience, integrates learning and development initiatives like LEADx and CPD, and supports succession planning. It oversees the development of scalable HR policies and processes. Key responsibilities include managing day-to-day HR operations such as corporate payroll, implementing systems to support organisational growth, and enhancing employee experience through well-being programs and engagement surveys. The role also ensures external HR benchmarking and partner relationship management and delivers workshops to strengthen leadership capability and compliance across the company.

Key Responsibilities

Employee Relations:

· Lead on grievance, disciplinary, performance improvement, and occupational health matters.

· Manage absenteeism, including occupational health referrals.

· Oversee insurance claims and Workplace Relations Commission cases.

· Proactively deliver Employee Relations training for managers, equipping them to handle issues effectively and reduce case frequency.

Onboarding:

Ensure a seamless onboarding process that incorporates training on The Realiser platform and the Realising Potential Development Framework, accelerating time-to-productivity for new hires.

Learning & Development:

· Collaborate with the L&D Manager to drive initiatives such as LEADx and LEAP management development programmes, Work-Earn-Learn, and Continuing Professional Development programs.

· Support succession planning, ensuring leadership readiness for future needs.

Policy Development:

Lead the creation and refinement of scalable, adaptable HR policies and job descriptions to support a growing workforce.

HR Operations:

· Manage day-to-day HR functions, including corporate payroll, ensuring compliance and accuracy.

· Implement systems and processes to ensure operational scalability as the workforce grows.

Employee Value Initiatives:

Enhance the employee experience through programs like MyNow, mental health and well-being initiatives, and the bi-annual Easter and Christmas recognition programs.

Employee Engagement Surveys:

Lead the design, deployment, and analysis of surveys to gather actionable insights, drive improvements, and enhance employee satisfaction.

Benchmarking:

Monitor and compare HR practices with competitors to ensure Resilience Healthcare remains an employer of choice.

HR Workshops:

Deliver targeted workshops for managers on HR policies, performance management, and legislative compliance, fostering leadership capability.

Account Management:

Manage relationships with key partners, including Laya Healthcare, Qualtrics, Graphite HRM, Eden Wealth, First Ireland, Glennon, Health Assured, Audiem, and Zurich, ensuring high-quality service and risk mitigation.

Education, Experience & Exposure

· Proven experience in a senior human resources role, with a strong emphasis on employee relations.

· Experience in the healthcare sector is advantageous, but not essential.

· Degree in Human Resources or a related field.

· CIPD member.

· Exceptional interpersonal and communication skills.

· Strong problem-solving and conflict resolution capabilities.

· In-depth knowledge of Irish employment law and HR best practices.

· Demonstrated ability to build trust and maintain confidentiality.

· Proficient in HR systems and the Microsoft Office Suite.