HR Officer

POSITION SUMMARY:

Responsible to the HR Manager/ Director of People and Culture, the HR Officer will play a role in providing best practice in relation to HR support, including recruitment, training, performance management, employee engagement, employee data management, payroll and HR best practices while facilitating a positive relationship between employees and managers.

The post holder will be reliable, highly motivated, enthusiastic and flexible in their approach to the work and be open and willing to contributing to the wider objectives of the organisation.

Please note: This is a permanent, full time position based in Jigsaw National Office in Dublin 2, with hybrid working options available.

MAIN RESPONSIBILITIES:

• To be responsible for the support and maintanance of HR software (HRIS System - currently Bamboo) including the inputting, updating and transferring of data. Be the technical expert for the system providing support and coaching to HR colleagues and new users ensuring all HR data records are up to date and 100% accurate
• Liaise and co-operate with line managers and supervisors to deliver HR support throughout the organisation.
• Support Jigsaw's end-to-end on-boarding process:
• Recruitment - Supporting line managers in compiling job descriptions, job advertising, screening, scheduling of interviews, and E-Vetting for all positions.
• Coordinate and prepare all contracts and new starter packs, ensuring that all items on the new hire checklist are completed in a timely manner
• Coordinate, schedule and manage Jigsaw Induction Process
• Provide excellent HR administration service, delivering accurately and efficiently, often within strict or tight deadlines
• Process all leavers, including conducting exit interviews, analyse exit data, and produce summary reports and trending analysis.
• Liaise with HR Business Partner and the Finance team to prepare and administer monthly Payroll.
• Manage employee benefits from start to finish on a monthly basis, this including Pension, Travel Tickets and Cycle to Work applications
• Support Jigsaws Performance Management Framework - monitoring and tracking employee probationary periods – liaising with Managers regarding the performance of new starters, preparing letters for those who successfully pass their probation and letters to those who are being extended
• Produce all standard HR documentation – e.g. salary certificates, promotion letters, reference requests etc.
• Preparation of various HR reports and statistics as required by HR Manager, HR Business Partner and line managers
• Co-ordinate external training for all employees required in line with strategic objectives.
• Collaborate on Employee Engagement programmes
• Management and administration of Jigsaw leave policies eg Annual Leave, sick leave, Maternity/Paternity and unpaid leave
• Deliver Human Resource training and workshops and the roll out of any new policies and initiatives.
• Implement and maintain HR policies and procedures to ensure effective, fair and consistent management of staff throughout the organisation and ensure that the employee handbook is comprehensive and up to date.
• Work as part of the HR team and develop positive and close working relationships with HR Manager, Business Partner & Administrator
• Carry out administrative duties for the Team as required.
• Carry out such other duties as may reasonably be requested by Jigsaw to assist the advancement of the objectives of Jigsaw

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential:

• Degree in Human Resource Management or relevant HR discipline, CIPD qualified
• Minimum of 2 years’ experience in generalist of senior HR administrator role
• Knowledge of Employment legislation and best practice
• Experience delivering HR and/or training workshops
• Strong IT Skills e.g. Microsoft Office (particularly Excel)
• Strong interpersonal and communication skills, with an ability to build relationships with internal and external stakeholder
• Ability to communicate and relate to a range of employees across the organisation
• Well-developed written communication
• Excellent organisational and time management skills
• Ability to manage and prioritise own workload and work with flexibility, initiative, creativity and imagination
• Capacity to work both on own initiative and as part of a Team

Desirable:

• Experience working with HR management systems
• Experience administering payroll
• Understanding of the issues which impact upon the mental health of young people
• Ability to meet strict deadlines and targets
• High tolerance for complexity and change and an ability to flourish and adapt in a dynamic environment

BENEFITS:

Salary commensurate with qualifications and experience. Factors taken into account in determining an appropriate scale include the candidate’s knowledge, skills, experience and qualifications relevant to the job.

The salary range for this role will be €35,457 - €50,284.

Jigsaw operates the following benefits for its employee’s:

• Defined Pension Contribution Scheme: Up to 10% employer and 5% employee contribution
• 10% Discount on Laya Healthcare
• Annual leave 25 days, exclusive of public holidays and 1.5 company days
• Comprehensive annual CPD schedule
• Flexible working options
• Financial support for further education

Please note:

• The closing date for applications is 12pm on 25th of March2026.
• First round interviews are expected to take place online on Wednesday 1st of April2026.
• Applications are by way of online application form and CVs will not be accepted. Please complete all fields of the application form - incomplete application forms will not be accepted.
• The above job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.
• As Jigsaw is a regional organisation, the post will require travel for work and a willingness to work occasional evenings and weekends, as required.
• Jigsaw is an Equal Opportunities Employer.
• All documentation received by Jigsaw will be processed in accordance with the Data Protection Acts, 1988 and 2003 General Data Protection Regulation (GDPR; 2018). The information will only be used by Jigsaw in the processing of job applications and for ongoing administrative purposes with job candidates.