HR Officer

SALARY SCALE Successful candidates will be paid in line with June 2026 HSE revised consolidated Grade IV Salary Scale:

• Point 1: €36,470
• Point 12: €56,018 LSI per annum

Based on working a 35-hour week.

New appointees to any grade will start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011).

Incremental credit is normally granted on appointment in respect of previous experience in the Civil Service, Local Authorities, Health Service, and other Public Service Bodies and Statutory Agencies.

DUTIES AND RESPONSIBILITIES

The position of Grade IV HR Officer encompasses administrative responsibilities across the Human Resources function, which include:

Administration

• Act as the first point of contact to employees and managers for general HR queries.
• Ensure efficient day-to-day administration of the area of responsibility, working closely with other members of the HR team to ensure payroll deadlines are maintained and information is shared.
• Review and process HR forms within set deadlines.
• Form and maintain accurate employee records.
• Update HR and employee databases.
• Coordinate HR mailboxes, respond to employee queries, and maintain communication until resolved or escalated.
• Support preparation and issuing of office documentation (correspondence, reports, etc.) to the highest standard by monitoring and reviewing team work for quality and accuracy.
• Interpret and apply SMH policies and practices and other regulations to provide advice and guidance to staff and managers.
• Conduct HR audits to ensure accuracy of records and databases as directed.
• Support onboarding of new employees to the organisation.
• Provide support to managers and staff on queries relating to statutory and non-statutory leave, SMH policies and procedures.
• Support the wider HR team in HR-related projects as directed.
• Regularly gather data and prepare reports on HR-related metrics.
• Ensure archives and records are accurate and readily available.
• Maintain confidentiality of documentation and records.
• Work with managers to ensure the provision of a best-practice HR service.
• Maximise the use of technology to ensure work is completed to a high standard.
• Ensure line management is kept informed of issues.
• Ensure stakeholders are kept informed and their views are communicated to middle management.
• Organise and attend meetings as required.
• Take minutes at meetings and ensure timely circulation after meetings.
• Support the Recruitment team with scheduling interviews and reference checks as needed.

Customer Service

• Promote and maintain a customer-focused environment, monitoring efficiency of service and notifying Line Manager of deficiencies.
• Ensure service users are treated with dignity and respect.
• Act on feedback from service users/customers and report to Line Manager.
• Ensure HR operational processes and records are maintained to a high standard.
• Participate in innovation and support change and improvement initiatives within the service.
• Implement agreed changes to the administration of the service.
• Support staff through change processes.

Standards, Policies, Procedures and Legislation

• Maintain knowledge of employer policies, procedures, guidelines, and practices.
• Maintain knowledge of relevant regulations and legislation, including:
• Ensure adherence to procedures within area of responsibility.
• Have working knowledge of HIQA Standards relevant to the role and comply with associated HSE protocols.

Project Work

• Provide administrative support to Senior HR Business Partners and Director of HR & OD in implementing HR Strategy.
• Participate in ad hoc projects as required.

General

• Adhere to departmental and service policies at all times.
• Perform other duties as assigned by Manager or nominee.
• Undertake work delegated by Head of Department or nominee.
• Play an integral role as a key member of the HR Department.
• Attend meetings as required.
• Participate in performance management and relevant training/development courses.
• Have a working knowledge of all departments in St. Michael’s House.

Information Technology

• Assist in ensuring effective and efficient use of IT developments within HR.
• Utilise IT systems to support administrative functions across the organisation.

Training & Education

• Willing to work towards a Human Resources qualification.
• Seek opportunities for further education and development.

Self-Development

• Stay aware of HR developments through literature, seminars, lectures, and courses.
• Take responsibility for professional development and safe work practice.
• Ensure a safe environment for self, colleagues, and visitors.

Professional

• Maintain excellent knowledge of St. Michael’s House policies.
• Ensure confidentiality of all information obtained during employment.

CONFIDENTIALITY

The post holder will have access to confidential records and information. Such information must not be disclosed except in the performance of normal duties or under instruction from an authorised person. Records must be securely stored and not left accessible to unauthorised persons.

The post holder may be required to perform other duties appropriate to the role as assigned from time to time and contribute to the development of the post. This job description may be reviewed in light of changing circumstances and is not exhaustive.

QUALIFICATIONS

• Hold a comparable and relevant third-level qualification of at least Level 6 on the National Qualifications Framework (QQI).
• Hold or be willing to work towards a HR qualification or relevant qualification (e.g., Business degree).
• Expert working knowledge of Microsoft Word, Excel, PowerPoint, Outlook.
• Proficient use of Microsoft Office applications (including Excel and Word).

EXPERIENCE

• Minimum of two years’ experience in the last three years in an administration role, one of which must be in a fast-paced Recruitment or HR Department.
• Experience working with high-volume workloads.
• Excellent communication skills.
• Demonstrable knowledge of personnel record databases (e.g., SAP, Workday, Softworks, Power BI) or similar systems.

TERMS AND CONDITIONSGarda Vetting

St. Michael’s House recognises its responsibilities under the National Vetting Bureau (Children and Vulnerable Persons) Act 2012–2016. Vetting applies to employees working with children and vulnerable adults.

Probation

• Appointment subject to a 6-month probation period.
• Employer reserves the right to extend probation.

Superannuation

• Pensionable position; membership of appropriate pension scheme applies.
• Scheme details will be provided in contract.
• Retirement age and conditions depend on public service entry date and Single Pension Scheme rules.

Age

Compulsory retirement age is 70 years for applicable public servants under relevant legislation.

Health

Candidate must be medically fit to perform duties and attend regular, efficient service.

Character

Candidate must be of good character.

Ethical Code

Post holder must respect the ethos, tradition, and values of St. Michael’s House and comply with all organisational policies, procedures, and regulations.