Hsemw Human Resources

The position of Grade IV encompasses both managerial and administrative responsibilities, which include the following:

Administration

· Ensure the efficient day-to-day administration of area of responsibility.

· Ensure that deadlines are met and service levels maintained.

· Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing the work of the team to ensure quality and accuracy.

· Ensure that archives and records are accurate and readily available.

· Maintain confidentiality of documentation, records, etc.

· Maximise the use of technology in ensuring work is completed to a high standard.

· Ensure line management is kept informed of issues.

· Ensure that stakeholders are kept informed and that their views are communicated to middle management.

· Organise and attend meetings as required.

· Take minutes at meetings and prepare for timely circulation following meeting.

Customer Service

· Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying Line Manager of any deficiencies

· Ensure that service users are treated with dignity and respect

· Act on feedback from service users / customers and report same to Line Manager

Recruitment

· Work with the recruitment team to provide high quality and efficient administrative support to the service divisions.

· Ensure the appropriate management of employment contracts for all employees in the Region in conjunction with recruitment guidelines.

· Deal with administrative matters arising in the recruitment office in an appropriate and timely manner.

· Work within the principles set out in the Commission of Public Service Appointments.

· Ensure HR recruitment policies and procedures are implemented in an efficient manner.

· Liaise with National HR in relation to relevant matters within your area of responsibility.

· Panel Management- oversight of all current and future recruitment panels to ensure accuracy.

Employee Relations

· Contribute to the development and correct implementation of HR policies and procedures.

· Liaise with National Employee Relations in relation to relevant matters within the areas of responsibility.

· Maintain a working knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively.

Supervision of Staff

· Manage the performance of staff.

· Ensure an even distribution of workload amongst the team, considering absence due to annual leave etc.

· Supervise and ensure the well-being of staff within own remit.

· Co-operate and work in harmony with other teams and disciplines.

Service Delivery and Improvement

· Actively participate in innovation and support change and improvement initiatives within the service; implement agreed changes to the administration of the service.

· Encourage and support staff through change processes.