Human Resources Operations Manager

Location: Cork, Dublin or Galway Tenure: Permanent Additionally, HIQA may create a panel for future permanent and fixed term vacancies that may arise Blended Working: 1 - 2 days a week in the office and the remainder of the working week spent working from home. Further information can be found below in the Principal Conditions of Service under Blended Working Arrangements. Salary: €80,668 (Assistant Principal, Point 1) Role Purpose The purpose of this role within the relevant business unit and for HIQA as a whole: This post will be responsible for the overall management and development of the Human Resources (HR) operations function. Establishing and maintaining clear, responsive and accessible HR systems, policies and practices. Leading on the development and management of HR data management systems and reports to optimise data quality and inform HR strategic decision making.

Behavioural Expectations The way that HIQA people are expected to work to role model HIQA values: The incumbent of this role is expected to demonstrate HIQA’s values in the delivery of every day work and interactions with clients and colleagues, by putting people first, being fair and objective, being open and accountable, demonstrating excellence and innovation and working together.

Common Tasks Team Member

• Seek clarity on the tasks associated with own role
• Complete tasks in compliance with policies and procedures
• Adhere to relevant legislation, standards and internal audits
• Fulfil any mandatory or professional competency requirements
• Maintain confidentiality and a professional approach
• Raise any concerns in relation to workplace health and safety
• Actively identify learning needs and development opportunities
• Actively contribute as a team member
• Follow direction and take on new and different tasks
• Set and achieve performance goals that contribute to HIQA strategy
• Regularly seek feedback to meet performance expectations and goals

Common Tasks Manager Team management:

• Set clear strategic direction and action plans for direct reports
• Build team cohesion and cultivate an engaged, productive environment
• Undertake regular coaching, performance feedback and development conversations with direct reports
• Ensure direct reports access appropriate training and development
• Plan for and manage recruitment activity and vacant roles
• Manage staff retention and attrition effectively

Operational management:

• Contribute to business planning and knowledge management
• Forecast and manage resources in line with available budget
• Ensure that policies and procedures in area are current and adhered to
• Ensure compliance with workplace health and safety standards
• Meet audit requirements and ensure legislative compliance
• Report on performance and relevant business measures as required
• Identify risks, and develop contingency plans where necessary
• Identify inefficiencies and implement improvements to work practices

Role Specific Tasks The key tasks and activities associated with the role: The nature of the tasks and activities associated with the role will vary accordingly. It will involve:

• Lead a team of HR professionals to run all HR operation activities in the organisation
• Develop and manage the HR Information System, to include reviewing the existing HRIS and tendering for new options to fit the people and organisational needs when required
• Ensure the effective maintenance and data integrity of all appropriate records, including HR systems and other databases
• Using significant data analytical ability, deliver and continuously improve the regular people operational reports required by the HR team, executive management and organisation
• Support the delivery and analysis of core HR activities on an ongoing basis using data to monitor trends and make recommendations for improvements
• Oversee the monthly processing and submission of payroll date to finance for processing
• Oversee the management and processing of purchase orders and invoices
• Manage the data inventory and destruction schedule required for GDPR compliance and oversee the timely management and destruction of data
• Develop and manage the internal HR audit process to monitor compliance, ensure the implementation of agreed audit actions and recommendations and establish relevant internal controls.
• Update and deploy HR policies and procedures as required, monitor government circulars, best practice and other legislative updates to inform this process
• Manage key HR vendors to include procurement and contract management.
• Assist the HR Manager in the management and delivery of appropriate projects that support the continuous development and improvement of the HR function.
• Work closely with other HR team members i.e. HR Business Partners, Learning & Development, Organisation Development and Recruitment to provide a valuable and strategic professional service.
• Work closely with the HR management team to ensure the alignment of all HR Services to the organisations strategy and business requirements.
• Build effective HR operation relationships across the organisation and become a trusted advisor to stakeholders.
• Deliver training and workshops on relevant topics.
• Deputise for the HR Manager as required

The contents of any role description are not exhaustive and are intended to be indicative of the scope of the role.

Qualifications The qualifications that are essential to effectively meet the requirements of the role:

In determining your eligibility the following are the essential qualifications that will be assessed as part of the shortlisting stage of the selection process.

• Degree qualification (minimum of Level 8 on the National Framework of Qualifications or equivalent) in an area deemed relevant by the Authority for the role as advertised and
• HR qualification

The qualifications that are desirable to effectively meet the requirements of the role:

• Level 9 qualification on the National Framework of Qualifications or equivalent in an area deemed relevant by the Authority for the role as advertised

Experience The experience that is essential to In determining your eligibility the following are the essential knowledge and experience that will effectively meet the requirements of the role: be assessed as part of the shortlisting stage of the selection process.

• Minimum of 3 years’ experience in a HR Operations Manager or HR Manager role having both people and project leadership experience

Other knowledge and experience that are deemed necessary for the role.

• Proven experience as a HR Operations Manager, with close liaison with the Finance function, specifically payroll
• Proven experience in the design, implementation and management of Human Resources Information Systems
• Experience in building strong relationships within the HR function and organisational leaders to drive process and system review, implementing change where needed
• Strong HR Analytical skills, and ability to translate these into HR processes and communications, when implementing change or improvement initiatives across the organisation
• Keen demonstrable interest in Operational Excellence, striving to work within the HR team and broader organisation to drive a culture of process review and continuous improvement
• Team management experience
• Ability to understand and interpret employment law and government policy to develop clear and effective HR policies and processes
• Proven ability to drive change and support the transformation of HR operations through the use of new technologies
• Ability to identify key strategic issues, opportunities and risks.
• Demonstrated ability to take initiative and ownership of projects

Principal Conditions of Service Probation A probationary period of six months applies to this position. Pay Candidates will be appointed on the minimum point of the salary scale (€80,668) and in accordance with the Department of Finance guidelines. The rate of remuneration will not be subject to negotiation.

The incremental progression for this scale is in line with Government pay policy. The salary scale for this position is as follows: Assistant Principal (PPC) €80,668 €83,639 €86,651 €89,672 €92,690 €94,431 €97,474¹ €100,530² 1. After 3 years’ satisfactory service at the maximum 2. After 6 years’ satisfactory service at the maximum Entry will be at the first point of the scale. An exception may occur where an appointee has been serving elsewhere in the public service in an analogous grade and pay-scale. In this case the appointment may be assimilated to the nearest point of the advertised salary scale with their incremental date adjusted accordingly. Please note the rate of remuneration may be adjusted from time to time in line with Government pay policy.