Human Resources Shared Services Administrator

We currently have an opportunity for a motivated and empathetic individual who is a proactive administrator. You will provide a positive experience to colleagues through a number of touchpoints in the colleague lifecycle.

Working collaboratively with the wider Shared Services team, you will support the new colleague on-boarding process including offer and contract preparation, HRIS set up and maintenance, initiating pre-employment screening process and dealing with general queries via tier 0 and tier 1 via a ServiceNow platform.

You will provide support in dealing with colleague contractual amendments and dealing with the leaver process. You will get involved in dealing with internal customer queries from both colleagues and leaders ensuring you give best practice advice and guidance.

This is a key role where your responsibilities will be varied and will encompass aspects of Employee Relations, Pay and Reward, Induction and Recruitment and Learning and Development.

You will be responsible for:

• Acting as an initial contact on basic operational CR issues at employee and manager levels through the full colleague resources lifecycle

• Overseeing the tier 0 and tier 1 queries received via Shared Services and triaging them to the appropriate COE

• Understanding HR tools and policies, partnering with business areas to ensure best practice, whilst maintaining a pragmatic approach

• Support the wider team with projects

• Being an ambassador for the Colleague Resources team.

You will have/will be:

• Demonstrable skills in Microsoft Word and Excel including pivot tables, Vlookups and formulas

• Previous experience as an CR Administrator / Advisor in a fast-paced environment and experience in using the Workday HRIS platform desirable but not essential

• Experience in understanding employee relations matters desirable but not essential

• Ability to build strong relationships with teams and stakeholders

• Ability to apply best practice and a commercial outlook to people issues

• Being a fun, team player who works collaboratively for the success of the wider team

• Dealing with confidential information with tact and diplomacy

• The confidence to be comfortable communicating with colleagues at all levels, flexing your style as necessary

• The ability to manage your own emotions in the face of pressure, setbacks or dealing with provocative situations

• Excellent organisational skills, always meeting deadlines

• A high level of numeracy with good business acumen

• A strong attention to detail and following process

• Comfortable dealing with ambiguity, fluid situations and changing deadlines

Whatwillyougetforthisrole?

• Competitive salary depending on skills, experience and qualifications

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps