Human Resources Support

Áras Fáilte, 88-95 Amiens Street, Dublin 1, D01 WR86

Vacancy Description

Support, Human Resources - Workforce Planning and Resourcing

Level 7

Temporary, Specified Purpose Contract (approximate end date December 2027)

*the specific purpose of the contract is to cover a maternity leave

Salary

€43,071 - €64166 *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role

Job Purpose 

The successful candidate will play a key role in supporting Fáilte Ireland in the delivery of its Human Resources strategy. The person appointed will provide day to day administrative support and contribute to the long-term development of the Human Resources function with particular focus on workforce planning and resourcing.

Job Description

The Human Resources Division supports the business in delivering a human resources business-partnering model. The range of duties include providing day to day administrative support which will assist the organisation in terms of, recruitment, on-boarding, induction, supporting inclusive, accessible and evidence-based HR practices, HRIS, performance management system, workforce planning, learning and development, equity, diversity & inclusion and safety, health & welfare.

Delivering a high standard of service to employees, managers and candidates is paramount, as is contributing to the development of a strong organisation culture underpinned by Fáilte Ireland Values leading to a great place to work.

This support role will work within a team with responsibilities in the following key areas:

Recruitment & Selection

• Co-ordinate and support the recruitment and selection life cycle.

• Liaise with recruiting managers to develop role profiles, person specifications and advertising material.

• Set up advertisements and linking with external advertising sites.

• Act as the point of contact for all candidates.

• Set up interviews and issue relevant correspondence.

• Act as note taker at interviews.

• Where appropriate, participate as part of interview panels.

• Responsible for administration of post interview activity.

• Ensure all relevant records, correspondence and documentation are maintained and compliant with Fáilte Ireland policies and procedures.

• Administer HR related documentation, such as employment contracts.

• Co-ordinate and support onboarding and induction activities for new starters, ensuring a welcoming, accessible and inclusive experience from first contact through the first weeks of employment.

• Contribute to policy development in line with best practice and continuously develop and improve the recruitment and selection process.

• Support inclusive recruitment practices by helping to ensure role profiles, adverts, candidate communications and selection processes are clear, accessible, bias-aware and consistent.

• Support the provision of reasonable accommodations during recruitment and induction, liaising with candidates, hiring managers and the HR team as appropriate.

Human Resource Information System (HRIS) / Applicant Tracking System (ATS)/Data

• Ensure all recruitment activity is accurately and appropriately tracked on Fáilte Ireland’s HRIS and ATS.

• Maintain accurate recruitment and workforce planning data using HR systems, applicant tracking systems, trackers and reporting tools.

• Prepare standard and ad hoc reports, identify trends and support data-informed decision-making across recruitment, workforce planning and HR activity.

• Support the use of dashboards, trackers and data insights to monitor recruitment activity, improve processes and support inclusive recruitment outcomes.

• Ensure all recruitment activity (i.e. short listing, interview set up) is managed through the ATS.

• Advise and train hiring managers on the ATS.

• Answering candidate’s technical queries in relation to their online applications.

Administration

• Act as the first point of contact for HR related queries.

• Research and resolve problems where appropriate.

• Ensure relevant HR databases are up-to-date, accurate and comply with legislation.

• Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner.

• Assist the HR team with the development and maintenance of HR policies and processes.

• Contribute to HR projects providing support where required.

• Provide support to all elements of the HR function.

• Provide quality HR reports to HR Team and Line Managers.

• Provide support in investigations for disciplinary and grievance procedures.

• Raise purchase orders, process invoices and update budget management systems as appropriate.

• Responsible use of AI, automation or digital tools to improve HR processes, reporting, candidate experience and service delivery.

Stakeholder / Managing Relationships

• Provide first rate customer service to colleagues and candidates.

• Develop and maintain relationships with key stakeholders both internal and external.

• Carry out all other duties as required and participate as a full member of the Human Resources Team by supporting different work projects, as required, from time to time.

This role may require travel to regional and national locations to support with interviews.

As organisation priorities change and evolve it may be necessary to move team members within the Human Resources team to other roles within the Division, from that which they were originally assigned, and accordingly there is an expectation that team members will participate in upskilling, training and continued professional development opportunities.

Person Specification

In order to be eligible to apply for this role you must have / demonstrate in your application form the following

A minimum of two years’ experience in a Human Resources role that includes a working knowledge of any of following:

• HR policies and procedures

• Recruitment and selection

• Learning and development

• Employment legislation

• Data protection

• Occupational health and safety

• Human Resources Information Systems (HRIS)

• A minimum of one years’ experience within that includes high-volume recruitment

• Proficiency in MS Office

• Experience in data management.

Qualifications/Mandatory Training

• A professional qualification (minimum Level 6 under the QQI Framework) in Human Resources, Learning & Development or Business administration.

Desirable Criteria

• CIPD membership

• A professional Qualification (minimum Level 7 under the QQI Framework) in a related discipline

• An understanding of rules and regulations applying to Human Resources in the Public Sector

• An understanding of inclusive recruitment practices, reasonable accommodations and accessible communication.

• Experience using digital tools, automation, data analytics or technology to improve administrative processes, reporting, service delivery or candidate experience.

Key Competencies

• Planning and Managing Work

• Teamwork

• Managing Relationships

• Leverages Technology

Office Location and Blended Working: 

We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role.

Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement.

Selection Process:

Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process.

Interview Attendance Requirement:

Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role.

Fáilte Ireland is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce. We encourage you to reach out to us directly at recruitment@failteireland.ie should you require assistance or reasonable accommodation during the recruitment process.