Hybrid Cloud Engineer

Sysco are recruiting for a Hybrid Cloud Engineer to join the Europe Infrastructure Team on a full-time, permanent basis.

Reporting to the Infrastructure Operations Team Lead, this is a hybrid role based within the UK (London or Ashford) or Ireland (Dublin or Limerick) with occasional European travel required.

Working at a senior technical level, you will be responsible for supporting technical infrastructure solutions across both on-premise and public cloud environments for Sysco Europe. This role is focused on delivering premium support services to internal customers and enabling business success.

You will be part of a large, multinational environment, collaborating with global infrastructure teams and engaging with internal clients and third-party vendors.

Key Responsibilities

• Manage ITSM queues, ensuring infrastructure incidents and problems are resolved within SLA and to end-user satisfaction
• Work across multiple infrastructure technologies including compute, storage, cloud, and remote desktop
• Follow change management processes to document, implement, and verify changes
• Proactively diagnose and resolve system issues, including vulnerability remediation
• Document and transfer knowledge to peers and end users
• Own and resolve reported issues through to successful completion
• Escalate unresolved issues to internal teams or vendors, ensuring timely resolution
• Participate in projects for new acquisitions, updated solutions, and architecture reviews
• Support monitoring solutions and prepare accurate, timely reports
• Build and maintain strong relationships across global regions (EMEA, NA, LATAM, APAC)
• Contribute to the globalisation of Sysco’s infrastructure services
• Participate in an on-call rota for out-of-hours support
• Mentor, coach, and act as a point of escalation for team members

About You

You are a technically strong, self-motivated infrastructure professional who thrives in a collaborative and fast-paced environment. You have deep experience in enterprise support, cloud platforms, and IT operations, with a proactive approach to problem solving and a passion for delivering quality service.

Skills and Experience

Key Skills & Abilities:

• Strong troubleshooting and diagnostic skills
• Excellent written and verbal communication
• Methodical under pressure, highly organised, detail-oriented, and results-driven
• Team player, knowledge sharer, and self-starter
• Familiarity with ITIL processes preferred

Technical Experience:

• Cloud: Azure / AWS
• Virtualisation: Nutanix, VMware, Hyper-V
• Storage: Dell Compellent/PowerStore/PowerScale, HPE Nimble
• Server Hardware: Dell/HP
• Windows Server (inc. AD, DNS, DHCP, GPO, Certificate Services)
• Microsoft SQL Server
• Office 365 (Licensing, Migration, Patching, Hybrid setups)
• Backup products/strategies
• Network infrastructure understanding
• High Availability, Disaster Recovery, Business Continuity strategies
• Relevant industry certifications

The above information has been designed to indicate the general nature and level of work performed by associates within this classification. IT is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

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