ICC Business Support Analyst

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

The Asset Operations functions form the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operational Control Function has responsibility for developing, implementing, and managing the activities of key technical teams and infrastructure, which provide expertise and excellence on a national basis in collaboration with, and complementary to, the Regional and Local delivery of routine front-line water and wastewater services.

The Integrated Operations team monitor the performance of the operating environment, ensuring risks to service continuity are identified and managed and that the Customer first approach is at the forefront of Asset Operations activities. This will include the performance of the asset base, optimising production and managing network integrity during interventions.

The Intelligent Control Centre is responsible for providing centralised and standardised oversight of the operation of Uisce Éireann ’s Assets on a 24/7/365 basis. This function delivers a key role in ensuring that risk is mitigated and frontline operations staff are provided with leading insights and support to assist in delivering safe and consistent services to Customers. 

The ICC Business Support Analyst will report to the ICC Business Support Manager and will be responsible for providing a high-level of administrative support through a number of key activities including; data collation and analysis, preparing reports and presentations for a variety of audiences, and support for various internal activities within the ICC and Asset Operations. 

Main Duties and Responsibilities:

• Design, develop and maintain a centralised suite of ICC’s performance dashboards for improved risk identification and Operational decision making

• Provide effective and efficient support, guidance and training to internal and external stakeholders regarding 24/7/365 monitoring and response to alarms using monitoring, control and reporting systems.

• Support the wider team with the development and management of a standardised set of alarms for the UÉ asset base in accordance with organisational standards.

• Assess the extent of alarm coverage against these standards at an asset, local, regional and national level and develop roll-out plans to address gaps in coverage.

• Develop high-quality presentations, spreadsheets and reports using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, SharePoint, Dynamics 365, Power BI etc. 

• Provide support and guidance to stakeholders on requirements for signal coverage and configuration of telemetry outstations at assets. 

• Responsible for monitoring, interpreting and building data, and provision of management reports that aid business decision-making and support continuous improvement. This includes monitoring and interpreting data which provides information and details on any event / incident, ensuring data is communicated to appropriate senior management for initiation of response.

• Collate data/information to support the function in achievement of business goals and updated ways of working as defined by the Uisce Éireann Transformation Programme.

• Conduct desktop research on topical issues as required by Head of Asset Operations, Head of Operational Control and/or Business Support Lead

• Collate data to allow analysis of key trends, process validation and data management and assist in preparation of summary communications on these

• Responsible for being aware of escalation processes and procedures in place to reduce the customer/business impact.

• Responsible for adhering to all HSQE plans, policies and procedures.

• Responsible for carrying out any other duties deemed necessary and / or required, which the Intelligent Control Centre management may reasonably request.

General Duties and Responsibilities 

• Collaboration with key internal stakeholders across the UÉ business

• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 

• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.

• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.

• Other duties as required.

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable 

• A minimum of 3 years relevant experience is required. Experience in the water, utilities or similar industries is desirable

• In-depth knowledge of water and wastewater treatment processes

• Understanding of operational alarm management principles, including alarm definition, limit setting, prioritisation, escalation and review within telemetry or control centre environments.

• Understanding and knowledge of current business systems associated with telemetry systems and alarm management

• A good understanding of ICA, telemetry configuration and field technology are essential

• We work better together - Ability to develop and maintain effective effective partnerships with key stakeholders internally and externally 

• Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others

• We aim high - Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team. 

• Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions

• We do the right thing - Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements

• Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job 

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