ICT Customer Support & Resources Manager

JOB PURPOSE

The postholder will manage the team which provides and supports the ICT resources used by all Council staff and elected member and will manage the helpdesk management system and organise and oversee the team providing support to the users. The postholder will ensure users on the network have access to and are equipped to use appropriate ICT hardware and software. The postholder will manage the deployment and issuing of new end user equipment and resources, and the recovery and safe disposal of old, unused, or redundant equipment.

The postholder will be the lead point of contact for staff to discuss developing and improving the use of technology in the organisation and will work within the ICT team to create solutions to drive business and service improvement.

All correspondence in relation to your application will be sent via e-mail. Please ensure a valid e-mail address and phone number is provided when filling out the application form. Applicants must advise of any changes to contact details during the process. Applicants should ensure that they check their e-mails including junk folder regularly.

Please download the Job Description and Person Specification as these will not be available after the advertisement. 

Human Resources Section (Craigavon Office)
Armagh City, Banbridge & Craigavon Borough Council
Lakeview Road
Craigavon
Co Armagh
BT64 1AL
Tel: 0300 0300 900