ICT Helpdesk Technician

Overall Job Role:

The successful candidate will join the ICT Helpdesk team and will be responsible for assisting users with ICT-related issues, including researching, resolving, and documenting solutions for both software and hardware incidents. The role requires excellent organisational and time‑management skills, strong technical and problem‑solving ability, and a customer‑focused approach to service delivery. The post holder will participate in the ICT out‑of‑hours on‑call rota and must be able to communicate effectively and develop positive working relationships with colleagues, vendors, and stakeholders across the organisation.

Please refer to the full Job Description for a complete list of resonsibilities