ICT Officer
Main Duties
Support the ICT Manager for the efficient and effective delivery of the ICT service across the following key IT areas:
• Security and Infrastructure (cyber security, IT network management, infrastructure projects, infrastructure contract management, disaster recovery and business continuity);
• Support (2nd and 3rd level ICT support, day to day priorities, departmental key performance indicators, asset management, conferencing); and
• Operational Systems Development (systems management, software contract management, service level agreements, digital transformation).
Systems Maintenance and Support: Assist in maintaining, troubleshooting and supporting various business support systems, including the ERP system. Raise tickets and implement advice from the ERP support provider to address system related issues.
Policies and Procedures: Assist with the development, delivery and review of policies and procedures for ICT, pursuing best practice, continual improvement and innovation.
Advice and Guidance: Provide expert advice to senior officers and directorates on ICT related matters.
Project Management: Responsible for the project management and delivery of the relevant ICT projects as directed.
Business Process Improvement: Participate in identifying opportunities for process improvements, contributing ideas and assisting in implementing solutions to enhance operations.
System Upgrades and Implementation: Work alongside the Business Systems Manager to evaluate, plan, schedule, track progress and implement system upgrades, configurations or new system implementations.
Data Analysis and Reporting: Analyse data from systems to generate insights and produce accurate customised reports for users of the system. Gather requirements from users of the system and assist in developing and designing reports that meet their needs.
Training and Development: Take a lead role in the embedding and cascading of ICT training and best practice using both traditional and new delivery methods and proactively promote new initiatives such as Digital Transformation.
Stakeholder Engagement: Collaborate with internal stakeholders and external partners to provide updates on system related matters, address issues and provide guidance and support.
Documentation and Maintenance of Procedures: Maintain up to date documentation for procedures related to the relevant systems and regularly update documentation to reflect changes and improvements.
Compliance and Risk Management: Assist in ensuring compliance with relevant regulations, policies and procedures and implement measures to mitigate risks associated with business support services and systems.
Customer Service: Manage and promote a high level of internal and external customer service including, as appropriate, taking ownership of customer queries and complaints and following issues through to completion.
Confidentiality and Reputation of Council: Ensure correspondence, systems and records are always maintained with confidentiality and discretion and follow General Data Protection Regulation requirements. Undertake the duties in such a way as to enhance and protect the reputation and public profile of the Council.
Recruitment and Selection: Participate as directed in the Council’s recruitment and selection procedures.
Council Policies and Legislation: Ensure that all duties and responsibilities are discharged in accordance with the Council’s policies and procedures and any relevant legislation and regulation.
Other: Undertake any other duties which may be required in line with the level of the post as required.
Closing Caveat
The responsibilities set out in this document, in the advertisement and any additional information are intended to provide a representation of the work you will carry out. It is not possible to include everything you will be asked to undertake and we expect all colleagues to work flexibly according to business needs and to embrace the opportunities offered by the Council to enhance your own development. Your skills, abilities and training needs will be considered and discussed with you when any significant changes to your role are needed. In line with our flexible approach, you may be required to work from home for a proportion of your time or from any of the Council’s sites across the Borough.
The Council values the unique contribution diverse applicants bring and, as an inclusive employer, we welcome applications from individuals across all aspects of our community. We will support you where you need it by implementing reasonable adjustments to enable you to perform your role.
Qualifications and Training
Applicants must:
• Have a degree in ICT and can demonstrate 2 years’ experience in the areas below; OR • Demonstrate 4 years’ experience in the areas below.
Experience
• Managing and monitoring information technology projects and delivering complex information systems to meet corporate priorities, improve customer access and deliver improvements; • Effectively managing and implementing change, supporting individuals and teams as required; • Working effectively with a range of internal and external stakeholders to establish, maintain and support the delivery of organisational outcomes.
Behavioural Competencies
These competencies are the top 6 competencies from the Operational Level of the Local Government Competency Framework which have been identified and prioritised for effective performance in this role.
1.3 Managing Performance: Sets clear, aligned, high standard performance goals and objectives for self, others and the organisation.
2.3 Communicating with Impact: Presents a positive image by communicating effectively, being resilient and treating people fairly.
3.3 Meeting Customer Needs: Establishes the needs of customers and strives to ensure that these are met.
4.1 Problem Solving and Decision Making: Gathers information from a range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and co operation.
4.2 Managing Change: Promotes change effectively and ensures that changes are delivered in line with organisational goals.
4.4 Continuously Improving Services: Seeks to continually improve the services and processes that impact on users.
Transport
A full current driving licence valid in the United Kingdom and access to a vehicle, OR Have access to a form of transport that enables you to carry out the duties of the post.
This applies only to applicants who have a disability under the Disability Discrimination Act.
Working Arrangements and Flexibility
This requires attendance at evening meetings for which flexible working is required within the contracted hours.
37 hours per week Monday to Friday. The post holder may be required to work outside of normal office hours as required.
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