ICT, Student Placement

The Special EU Programmes Body are delighted to be offering the opportunity for a university student to join our IT team for a placement of up to 51 weeks.
To provide effective IT support to SEUPB staff across all three office locations. Responsibilities include assisting with the maintenance and updating of IT systems, resolving day to day technical issues and ensuring security and integrity of all IT systems. The role also involves cross team collaboration on IT related projects. Support the IT Systems Officers and IT Manager by providing advice on the procurement of IT goods and external services when required.

KEY FUNCTIONS:
• IT Helpdesk Support to SEUPB users.
• IT Systems Maintenance and Administration.
• IT Systems Security/Cyber Security.
• IT Operational duties.
• IT Research.

KEY RESPONSIBILITIES:
• Assist with management of desktop PCs, laptops, peripherals, and communications systems hardware support including problem solving hardware issues, third party warranty management. • Assist with desktop software support including operating systems, desktop applications, management, and license tracking, etc.
• Administration of MFA authentication on M365 and devices.
• Log tickets regarding IT systems/services via a ticketing helpdesk system.
• Operationally ensure system backups are completed successfully.
• Operationally check Security Incident Event Management (SIEM) logs/activity.
• Assist with the maintenance and support of existing IT hardware and software.
• Assist with maintenance of all IT networks and electronic communication systems.
• Assistance with physical server hardware setup and support including problems solving server hardware issues.
• Assist with the setup, administration, and management of the Hyper-V Virtual Server farm.
• Assist with maintaining a Cisco ICT network infrastructure, and third-party warranty management etc.
• Assist with back-end systems administration for a variety of services including OpenText Content Manager, Microsoft SQL Server 2019 Cluster, MYSQL, Microsoft Exchange Online, Active Directory User Accounts, MS Defender XDR, Software Updates, Security Management, and Network Management including VPN, Software installation, Print Management.

SUMMARY OF JOB:
• Assist with daily ICT housekeeping duties to maintain the efficiency of the Systems.
*Provide system and other technical documentation in a complete, clear and concise manner, as needed.
• Provide administration and support for other in-house databases.
• Assist with ongoing maintenance and content management of SEUPB website.
• Work with the IT Team to update/refresh IT policies and procedures.
• Work with external IT Service Providers and Suppliers on an ad-hoc basis.
• Compliance with all organisational policies and procedures including the IT Network, Internet & Email policy and Health & Safety Policies.
• Support any user requirements capture and analysis as needed by SEUPB.
• Ad hoc duties as required by the Body.