ICT Technical Support Officer

QUALIFICATIONS 1. CHARACTER Candidates shall be of good character. 2. HEALTH Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. EDUCATION, TRAINING, EXPERIENCE, ETC Each candidate must, on the latest date for receipt of completed application forms have – (a) (i) A qualification at Level 8 on the National Framework of Qualifications (NFQ) major awards (i.e. honours degree) or higher in a relevant computing discipline plus 2 years directly relevant, recent ICT experience. OR (ii) A qualification at Level 8 on the National Framework of Qualifications (NFQ) major awards (i.e. honours degree) with computing taken in the final year and at least 3 years directly relevant, recent ICT experience. OR (iii) A qualification at Level 7 on the National Framework of Qualifications (NFQ) major awards (i.e. ordinary degree) or higher in a relevant computing discipline plus 3 years directly relevant, recent ICT experience. OR (iv) A qualification at Level 6 on the National Framework of Qualifications (NFQ) major award in in a relevant computing discipline plus at least 4 years directly relevant, recent ICT experience. and (b) Have a satisfactory knowledge of public service organisation or the ability to acquire such knowledge. 4. CITIZENSHIP: Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa.

PERSON PROFILE DUTIES: The duties of the post shall be to give to the local authority under the direction and supervision of its appropriate employee, such services of an executive, supervisory and advisory nature as are required for the exercise and performance of any of its powers and duties and shall include the duty of deputising for other employees of the local authority, when required, and such duties as may be required in relation to the area of any other local authority. The duties of the post will be as assigned from time to time by the Head of Information Systems and may include: • Technical support for cyber security within the organisation to ensure our network, systems and data remains safe and secure • Develop and monitor cyber security training and phishing awareness programme for staff • Monitor security policies and procedures according to best practice • Monitor Wexford County Council networks for security issues • Assist with the implementation of security software and the operation of software to protect systems and data • Investigate and assist with the assessment of the impact of any security breaches and other cyber security incidents • Assist in implementation of any recommendations arising from security audits • Detect and assist with fixing vulnerabilities to maintain a high security standard • Monitoring of system, application and security event logs • Maintain information security records in accordance with defined policies and procedures • Stay current on IT security trends and news • Contribute to development of organisation-wide best practices for IT security • Help colleagues install security software and understand information security management

Product knowledge should include some of the following - • Cisco suite (Firewalls, Switches, Routing, Umbrella) • Active Directory • Microsoft Azure • Microsoft 365 Defender • Group Policy • Nessus

Due to the dynamic nature of the IS environment and the pace of change of systems and equipment, allied to the constantly developing business requirements within Wexford County Council, all IS Section posts require a flexibility to work on other IS areas as circumstances change. While the listing above sets out core components related to this post, staff may be required to undertake IS work at a similar level in other areas of the IS Department structure.

Candidates must also: • have excellent interpersonal, communication and presentation skills • possess strong written and verbal communication skills • proven ability to collaborate and work as part of a team • have satisfactory knowledge of Local Government in Ireland • have the knowledge and ability to discharge the duties of the post concerned; • be suitable on grounds of character; • be suitable in all other relevant respects for appointment to the post concerned, candidates, if successful, will not be appointed to the post unless they agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed; • are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position.

COMPETENCIES FOR THE POST Key Competencies for the post include the following and candidates will be expected to demonstrate sufficient evidence within their application form of competence under each of these. Please take particular note of these when completing the application form as any short-listing or interview processes will be based on the information provided by candidates:

Management and Change • Embeds good ICT governance practices into day to day activities, practices and processes • Develops and maintains positive and beneficial relationships with relevant interests • Ability to sustain a positive image and profile of the local authority

Delivering Results • Acts decisively and makes timely, informed and effective decisions • Establishes high quality service and customer care standards within an ICT environment • Ability to manage the allocation, use and evaluation of resources to ensure they are used effectively to deliver on operational plans • Ability to drive and promote reduction in costs and minimisation of waste

Performance through People • Demonstrate excellent ICT Team skills • Ability to participate in a positive, diverse and productive section, unit or team effectively • Ability to recognise the value of and requirement to communicate effectively • Demonstrate good interpersonal skills • Demonstrates effective verbal and written communication skills

Personal Effectiveness • Demonstrates initiative and creativity in the implementation of ICT • Demonstrates enthusiasm and positivity about the role within an ICT environment • Demonstrates ability to manage time and workload effectively • Demonstrates resilience, personal well-being and motivation • Demonstrates commitment to integrity & good public service values • Understanding the structures and environment within which the local authority sector operates and the role of the IS Technical

Support Officer • Relevant knowledge of the technical aspects required for the position • Relevant experience to date

SELECTION PROCESS Applications will only be accepted on the official Wexford County Council application form as advertised with the post. Application forms must be typed and as fully complete as possible. (see note at the end of this document in relation to completing online application form) Applications will not be accepted after the specified closing date and time. Applications will only be accepted by email to: recruitment@wexfordcoco.ie no later than the closing date and time of: 5pm Thursday 2nd May, 2024

The selection process may include any or all of the following: • The number of persons seeking admission to a competition generally exceeds that required to fill the available posts and while candidates may meet eligibility it is not practical to interview everyone. In those cases, the Local Authority may employ a shortlisting procedure. The number of candidates to be invited for interview shall be determined by the Local Authority against criteria specified for the position and only on the basis of the information contained in the candidate’s application form; • Completion of an online questionnaire or any other tests or exercises deemed appropriate by the Local Authority; • A competitive preliminary and/or final interview, conducted by or on behalf of the Local Authority, this may include interviews being held remotely; • The Local Authority may create a panel from which future vacancies at the specified grade may be filled. CONDITIONS OF SERVICE 1. Tenure: The post is whole-time, permanent and pensionable. Persons who become pensionable employees of a Local Authority who are liable to pay Class A rate of PRSI contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). All persons who become pensionable employees of a Local Authority will be required in respect of the Local Government (Spouses and Children’s Contributory Pension) Scheme to contribute to the Local Authority at the rate of 1.5% of their net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children) in accordance with the terms of the Scheme.

For new entrants under the Single Public Service Pension Scheme effective from 01/01/2013, superannuation contributions are 3.5% of net pensionable remuneration and 3% of pensionable remuneration.

2. Probation:

Where a person who is not already a permanent employee of Wexford County Council is appointed, the following provisions shall apply:- (a) there shall be a period after such appointment takes effect during which such person shall hold such employment on probation; (b) such period shall be 6 months, but the Chief Executive may, at his discretion, extend such period; (c) such person shall cease to hold such employment at the end of the period of probation, unless during such period the Chief Executive has certified that the service of such person is satisfactory. 3. Salary: The salary shall be fully inclusive and shall be as determined from time to time. Holders of the post shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their employment or in respect of services which they are required by or under any enactment to perform. An allowance may also be payable in respect of travel expenses and subsistence. €48,089 - €57,572 (LSI 2) Entry point to this scale will be determined in accordance with Circulars issued by the Department of Environment, Community and Local Government. Appointees who are not existing public servants will enter at the minimum point of the scale.