IMPACT-H Project Coordinator

Salary: €50,078-€55,078 per year (FTE)

Working hours: 28 or 35 hours per week (we are open to a 4 day role = 28 hours)

Location: Based at Head Office, 16 Merrion Square, Dublin 2. Mobile (outreach across accommodations and community settings) and remote working.

Reporting to: IRC Community Support & Youth Manager

BACKGROUND INFORMATION

The Irish Red Cross Society (IRC) is part of the world’s largest independent humanitarian network, the International Red Cross and Red Crescent Movement. The IRC is committed to and bound by its Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity and Universality. The vision of the Irish Red Cross is to be a leading humanitarian organisation, providing impartial services and support to vulnerable communities both at home and abroad. Our mission is to identify and deliver humanitarian assistance to those who are most in need.

THE PROJECT

The IMPACT-H Project (Inclusive and Integrated Migrants’ Pathways to Access Care and Thriving Health) is an EU AMIF-funded initiative led by the International Federation of Red Cross and Red Crescent Societies (IFRC), with the IRC delivering the Irish component.

The project aims to improve migrants’ access to healthcare and mental health and psychosocial support (MHPSS) by providing practical, community-based support to help people understand and navigate health services and overcome barriers to care.

In Ireland, IRC will establish a Peer Migrant Health Model across 3–5 accommodation centres or community settings. Two Peer Migrant Health Workers (PMHWs) will be recruited from migrant communities and trained in health navigation, peer support and Psychological First Aid. Approximately 10 Community Health Volunteers (CHVs) will also be trained to share health information, provide peer support and identify people who may need additional assistance.

PMHWs will support migrants with healthcare navigation, medical card applications, referrals and access to specialist services. The Project Coordinator will oversee the model, support the project team and develop strong partnerships with the HSE, healthcare providers, community organisations and other stakeholders.

A monthly Health Access Committee will bring together key partners to address complex cases and identify wider barriers to healthcare access.

The project will strengthen links between migrant communities and the healthcare system while building community capacity and generating learning to improve access to care.

SUMMARY OF ROLE

We are seeking an experienced and motivated Project Coordinator to lead the delivery and development of the IMPACT-H Project in Ireland.

The Project Coordinator will oversee day-to-day project delivery, manage a small team including two Peer Migrant Health Workers and a Training and Support Officer, and ensure effective coordination, monitoring, reporting and evaluation.

The role will build strong partnerships with healthcare providers, community organisations and other stakeholders, while supporting the development of effective pathways into mainstream health services. The coordinator will also oversee support for Community Health Volunteers across accommodation centres and community settings.

We are looking for someone with experience working with people seeking international protection and/or other migrant groups, together with strong project management, partnership-building and communication skills. A good understanding of the Irish health and social care system is essential.

The project will commence in Dublin and may expand to another location in Ireland, so travel outside Dublin may be required. Participation in some events hosted by the International Federation of the Red Cross in Budapest is expected.

This is an opportunity to lead an innovative project, work across national and European networks, and make a meaningful difference to healthcare access for migrant communities in Ireland.

ROLE RESPONSIBILITIES

Project Management and Leadership

• Lead the day-to-day management, delivery and development of the IMPACT-H Project in Ireland.

• Manage and support the project team, including two Peer Migrant Health Workers and the Training and Support Officer.

• Recruit, induct, coordinate training for and support a network of Community Health Volunteers.

• Develop and maintain project plans, systems, processes and timelines.

• Monitor delivery, identify risks and opportunities, and take appropriate action to achieve project objectives.

• Coordinate collaboration between Irish partners and the wider European consortium.

• Attend consortium meetings convened by the IFRC and report on project progress.

• Contribute to project evaluation, learning and continuous improvement.

Stakeholder and Partnership Development

• Convene and coordinate the Health Access Committee, bringing together the HSE, migrant health services, NGOs and other relevant stakeholders.

• Build and maintain effective relationships with healthcare providers, community organisations, IPAS centres and other partners.

• Represent the Irish Red Cross at relevant coordination meetings, interagency forums and networks.

• Develop and strengthen referral pathways that improve access to healthcare for target communities.

• Identify opportunities to strengthen the project’s impact, sustainability and integration with existing migrant health services.

Service Delivery and Case Management

• Oversee support for migrants experiencing barriers to accessing healthcare.

• Ensure effective referral, follow-up and case management processes.

• Support Peer Migrant Health Workers and Community Health Volunteers to identify healthcare needs and develop appropriate responses.

• Ensure services are person-centred, timely and responsive to community needs.

Community Outreach and Health Promotion

• Coordinate information sessions, workshops and awareness-raising activities on healthcare services and entitlements.

• Support partners to deliver healthcare navigation training, clinics and advice sessions in IPAS accommodation centres and community settings.

• Ensure the experiences and perspectives of migrants inform project activities and service development.

Monitoring, Evaluation and Reporting

• Oversee data collection and management and monitor progress against project indicators and objectives.

• Maintain accurate records of activities, outcomes and expenditure.

• Track project expenditure against agreed budgets using the IRC finance system.

• Prepare regular reports for management, funders, the European consortium and IFRC.

Quality, Learning and Compliance

• Ensure project systems and procedures are effectively implemented and comply with organisational, safeguarding and legislative requirements.

• Identify and implement improvements based on monitoring, feedback and learning.

• Keep informed of relevant developments in healthcare access, migrant support and policy.

General

• Undertake other duties appropriate to the role as assigned by the line manager.

• Ensure all work is carried out in accordance with IRC policies, safeguarding requirements and relevant legislation.

ESSENTIAL EXPERIENCE AND SKILLS

The successful candidate will have:

• Experience working with people seeking international protection and/or migrant populations.

• Demonstrable experience managing and delivering projects, ideally in health, community development or social inclusion.

• Experience working collaboratively with a range of stakeholders and partner organisations.

• Strong project management, organisational and coordination skills.

• Excellent communication, interpersonal and report-writing skills.

• Experience monitoring, evaluating and reporting on project outcomes.

• The ability to work independently, take initiative and make sound decisions.

• A good understanding of the Irish health and social care system is essential

• Strong cultural competence and the ability to work respectfully with people from diverse backgrounds.

• The ability to manage competing priorities and meet deadlines.

• Fluency in written and spoken English.

• Third level qualification in a related field (social work, health, psychology or other relevant area )

DESIRABLE EXPERIENCE AND SKILLS

• Experience managing or supporting volunteers.

• Experience working in or with healthcare services.

• Fluency in additional languages.

• A full clean driving licence and access to use of a car for work

PERSONAL ATTRIBUTES

We are looking for someone who is:

• Passionate and motivated to improve equitable access to healthcare for migrant communities.

• Committed to equality, inclusion and human rights.

• Confident taking responsibility and working on their own initiative.

• Collaborative and comfortable working across multidisciplinary teams and networks.

• A strong relationship-builder who can engage effectively with stakeholders at all levels.

• Adaptable, practical and solutions-focused.

• Culturally competent, empathetic and committed to meaningful participation by migrant communities.