Income Recovery Officer

Income Recovery Officer(s)
37 Hours p/w
Salary Scale: £26,634- £31,708pa
Job Reference: IRO2/4950/0126

Choice is seeking to recruit two Income Recovery Officers to manage rent collection and arrears recovery while supporting its customers to sustain their tenancies. This is a predominantly telephone-based role, involving frequent outbound and inbound calls to customers to discuss rent accounts and provide support.

Our employees have access to a range of benefits:-

• 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays,
• Hybrid working – approximately 3 days’ working from home,
• Flexible working – including the ability to accrue 2 additional leave days per month,
• 6% employer pension contribution,
• Death in service benefit x3 annual salary,
• Paid maternity and paternity leave,
• Bereavement leave,
• Learning and Development opportunities to include paid courses relevant to your role,
• Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.

Completed application forms should be returned by 11.30pm, Wednesday 21st January 2026.

​​If you have any disability which prevetnts you from completing the online application form, please contact me to discsus what further assistance you require. 

*If shortlisted you will be sent an email inviting you for interview, please check the email address you have provided on the application and also your junk main folder*

NB: The panel may enhance the criteria in order to facilitate short-listing of the post.

The successful candidate will be required to provide proof of essential qualifications and also provide documentary evidence of their eligbility to work in the United Kingdom.

​​​​​​​We are also committed to adhering to the Access NI Code of Practice/Service Level of Agreement in relation to requesting disclosure checks where appropriate and processing information in accordance with the code. Choice has a policy on the Recruitment of Ex-Offender and it is available upon request (email: recruitment@choice-housing.org)